EGD Floor Attendant / Full-Time

Kickapoo Lucky Eagle Casino Hotel; Victoriano Hernandez Colonia (TX); Vor Ort; USD 32.000 - 48.000; Vollzeit

Zusammenfassung

Kickapoo Lucky Eagle Casino Hotel in Texas seeks a team member to provide exceptional guest service while ensuring regulatory compliance within the EGD department. You will support EGD technicians, handle jackpot payouts, and maintain equipment and records.

The role requires strong English communication, ability to work under pressure, and willingness to participate in required training. On-site environment with varied shifts and gaming operations.

Qualifikationen

• Must have High School Diploma or GED.
• Must be able to use a standard PC with basic Microsoft Office skills.
• Must pass EGD Skills Assessment.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Aufgaben

• Ensure compliance with tribal, federal and gaming regulations and Kickapoo Lucky Eagle policies.
• Provide high-quality guest services, listening and addressing guest and team member needs.
• Act as host, communicate promotions to guests and answer questions.
• Assist EGD Technicians with removal/installation/testing/relocation of EGD machines.
• Handle jackpots payouts, process credits, and report machine issues.
• Maintain clean work area and report suspicious activity.
• Monitor compliance with AML and CTR/MIL reports as required.

Kenntnisse

English communication

Guest service

Teamwork

Multi-tasking

Problem solving

Organizational skills

Mathematical basics

Attention to detail

Professional relationships

Confidentiality

Follow procedures

Independence

Critical thinking

Ausbildung

High School Diploma or GED

Jobbeschreibung

Reports to:

EGD Shift Supervisor

Job Summary:

Ensure guest satisfaction by providing a high degree of prompt, considerate, and courteous guest service while fulfilling objectives and goals within the EGD department

Essential Functions:

• Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
• Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
• Act as a host and answer guest concerns and questions. Know all promotions and effectively communicate them to all guests.
• Communicate through radio with supervisors and team members.
• Assist EGD Technicians with the removal, installation, testing and relocation of EGD machines when needed or as instructed.
• Remove and clear jams, refill tickets, and provide preventative maintenance to EGD machines and maintain service levels of assigned casino floor routes, sections and zones.
• Complete jackpot payouts and process cancelled credits, short pays, malfunctions, accumulated credits, etc.
• Recognize and include applicable EGD reel symbols, codes or pay out combinations on pay out slips.
• Maintain a presentable work area by organizing chairs, providing clean up if necessary or calling EVS service attendants.
• Refill TITO ticket closets, drawers or machines.
• Report all suspicious activity on gaming devices or pertinent to our Anti Money Laundering program.
• Report or record / log all problematic machines or tilts as required by policies and procedures or MICS (Minimal Internal Control Standards).
• Demonstrate and promote KLECH core values and MAD skills.
• Manage and maintain security of confidential information entrusted to position.
• Attend and satisfactorily complete all required training as assigned.
• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.

• The essential function listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and

responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.

• Perform other duties as assigned.

Minimum Requirements to Qualifications:

• Must have High School Diploma or GED.
• Must be able to use a standard PC with basic Microsoft Office skills.
• Must pass EGD Skills Assessment.
• Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

• Ability to work independently with minimal supervision.
• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
• Ability to work under pressure in a fast paced, stressful environment.
• Ability to meet multiple deadlines and multi-task.
• Ability to have strong critical thinking, analytical and guest service skills.
• Must possess a positive attitude with strong organizational qualities.
• Ability to add, subtract, multiply and divide in all units of measure.
• Ability to define problems, collect data, establish facts and draw conclusions.
• Ability to understand complex instructions and material.
• Ability to establish and maintain professional relationships with individuals of varying social and cultural background and with co-workers of all levels.
• Ability to work effectively with individuals and demonstrate teamwork.
• Ability to maintain confidentiality.
• Ability to follow and comply with established Casino guest service programs.

Physical Demands:

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
• The team member must be able to concentrate for prolonged periods.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
• The team member must be able to communicate effectively in person or using telecommunications equipment.
• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
• Frequently lift and/or move up to 50 lbs.

Work Environment:

• Casino floor and normal office setting.
• Frequent walking and standing in a smoke filled environment and frequent contact with the general public.
• Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
• Extended hours and irregular shifts may be required including nights, weekends and holidays.
• Must be able to perform under pressure and work long hours under stressful conditions.
• May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
• May be exposed to various types of lighting including, but not limited to; artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
• Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
• Must be able to provide authorization to work in the United States.
• Must be at least 18 years of age.
• Must have access to reliable transportation to commute to and from work.
• Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Must participate in tip reporting program.