EFT Processor II

Northwest; Warren (Warren County); On-site; USD 60,000 - 80,000; Full time

Job summary

Northwest is seeking an EFT Processor II to support cardholder disputes and collaborate with the Contact Center and branches. The role focuses on accurate dispute processing, timely responses to FISERV, and adherence to regulatory requirements in a fast-paced banking environment.

You will work as part of the EFT Department, handling disputes, processing credits, and ensuring compliant operations while delivering strong customer service.

Qualifications

• Associate's Degree in Business Administration/Finance preferred.

Responsibilities

• Process incoming cardholder disputes in compliance with bank policies.
• Post provisional and final credits to customer accounts for disputed items.
• Respond to FISERV requests promptly by phone or email.
• Investigate and escalate fraudulent or suspicious claims per policy.
• Maintain department procedures and participate in job-specific training.

Education

Associate's Degree in Business Administration/Finance

Job description

## EFT Processor IIApplylocations: Warren, PA: Columbus, OH: Williamsport, PA: Mount Joy, PA: Erie, PAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-101165IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center**Job Description****Overview**The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.**Essential Functions*** Process incoming cardholder disputes while strictly adhering to all bank policies and procedures* Processing provisional and final credits to customer’s account with disputed items when applicable* Ensure timely response to FISERV’s request* Investigate and escalate suspicious or fraudulent claims in accordance with policies* Process EFT disputes* Ensure compliance with all established Federal Regulations for Regulation E and NACHA* Perform all operational support duties within the EFT Department* Respond to customer or business partner inquiries with exemplary customer service in the established timeframe* Participate in job specific training* Serve as subject matter expert for all Dispute related transactions* Maintain department procedures* Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.* Determining dispute decisions for approval/denial according to Regulation* Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency* Work as part of a team* Work with on-site equipment**Qualifications*** Associate's Degree Business Administration/Finance preferredNorthwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.At Northwest, we’re here for what's next. Whether we're finding opportunities for families, businesses and communities or opening doors for our team, we share a passion for helping the people around us succeed. And we know that in order to provide the highest level of care, we need to understand unique experiences and perspectives. That's why, whether you're interested in a corporate role or something customer-facing, your talent and voice matter. Here, you belong. Working at Northwest, you'll find that we recognize our employees for the important work they do through competitive compensation and benefits, professional development opportunities and by regularly celebrating wins along the way. So, take a look at the opportunities here. And join us as we move into the future making a difference for the people we serve.