EFT Processor II

Northwest Bank; Independence Township (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Northwest Bank is seeking an EFT Processor II in Ohio to handle EFT cardholder disputes, assist the Contact Center and branches by email and phone, respond to FISERV requests, and support travel queues when needed.

The role emphasizes compliance with Regulation E and NACHA, teamwork, and maintaining departmental procedures while delivering excellent customer service.

Qualifications

• Associate's degree in Business Administration or Finance preferred.

Responsibilities

• Process cardholder disputes in line with bank policies.
• Respond to FISERV requests and process EFT disputes.
• Ensure compliance with Regulation E and NACHA.
• Provide timely customer service on inquiries.
• Serve as SME for all dispute transactions.
• Maintain department procedures and assist with travel queues.

Education

Associate's Degree Business Administration/Finance preferred

Tools

Microsoft Office

Job description

IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

Job Description

Overview

The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.

Essential Functions

• Process incoming cardholder disputes while strictly adhering to all bank policies and procedures
• Processing provisional and final credits to customer's account with disputed items when applicable
• Ensure timely response to FISERV's request
• Investigate and elevate suspicious or fraudulent claims in accordance with policies
• Process EFT disputes
• Ensure compliance with all established Federal Regulations for Regulation E and NACHA
• Perform all operational support duties within the EFT Department
• Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
• Participate in job specific trainingServe as subject matter expert for all Dispute related transactions
• Maintain department procedures
• Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.
• Determining dispute decisions for approval/denial according to Regulation
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Qualifications

• Associate's Degree Business Administration/Finance preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.