EFT Processor II

Northwest Bank; Warren (Warren County); On-site; USD 45,000 - 60,000; Full time

Job summary

Northwest Bank is seeking an EFT Processor II to handle cardholder disputes and support branch and contact center inquiries. The role involves processing EFT disputes, handling provisional and final credits, and ensuring compliance with Regulation E and NACHA.

You will respond to FISERV requests, assist with travel queues when needed, investigate potential fraud, and maintain department procedures. A cognizant focus on accuracy and customer service is essential in this role.

Qualifications

• Associate’s degree in Business Administration or Finance is preferred.

Responsibilities

• Process EFT cardholder disputes in line with bank policies and procedures.
• Provide timely responses to FISERV requests and branch inquiries via email/phone.
• Investigate and escalate suspicious or fraudulent claims per policy.
• Process provisional and final credits for disputed items where applicable.
• Comply with Regulation E and NACHA requirements in all EFT dispute handling.
• Perform operational support duties within the EFT Department.
• Respond to customer or business partner inquiries with strong service within the established timeframes.
• Maintain and follow department procedures and participate in training as required.

Education

Associate's Degree Business Administration/Finance preferred

Tools

Microsoft Office

Job description

IN0534 Fishers, OH0523 Independence Bus Office, OH0701 Columbus Business Center, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center

Job Description

Overview

The EFT Processor II will be responsible for processing EFT Cardholder Disputes, assisting Contact Center and branches through e-mail and phone, respond to FISERV requests, process EFT disputes, assisting with travel queues when needed.

Essential Functions

• Process incoming cardholder disputes while strictly adhering to all bank policies and procedures
• Processing provisional and final credits to customer's account with disputed items when applicable
• Ensure timely response to FISERV's request
• Investigate and elevate suspicious or fraudulent claims in accordance with policies
• Process EFT disputes
• Ensure compliance with all established Federal Regulations for Regulation E and NACHA
• Perform all operational support duties within the EFT Department
• Respond to customer or business partner inquiries with exemplary customer service in the established timeframe
• Participate in job specific trainingServe as subject matter expert for all Dispute related transactions
• Maintain department procedures
• Be efficient in additional assigned duties FICO, travel work queues, auto generated letters, and monitoring faxes.
• Determining dispute decisions for approval/denial according to Regulation
• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
• Work as part of a team
• Work with on-site equipment

Qualifications

• Associate's Degree Business Administration/Finance preferred

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.