EFS Program Assistant

OneWorld Community Health Centers Inc; Omaha (NE); On-site; USD 36,000 - 42,000; Full time

Job summary

OneWorld Community Health Centers, Inc. is seeking a full-time Program Assistant located at the Livestock Exchange Campus (LSX 30th & L) in Omaha, NE.

The role serves as an ambassador for the Enrollment and Financial Services team, handling clerical work, client screening, education, and outreach with a focus on exceptional service. The position requires a high school diploma or equivalent; CAC is preferred within six months.

Qualifications

• High school diploma or equivalent required.
• CAC certification preferred within the first 6 months of employment.
• One or more years of customer service experience preferred.
• Proficiency with Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Bilingual in English and Spanish (written and verbal) required.
• Demonstrated ability to communicate with and relate to clients and coworkers with warmth and respect.

Responsibilities

• Greets and assists all clients to the office, providing excellent customer service to everyone.
• Answers incoming telephone calls and routes as needed.
• Educates clients on the various programs and services provided through the Enrollment & Financial Services department.
• Provides initial financial program screening on all clients; completes renewals and enrollments for programs.
• Directs clients needing more complex program assistance to the appropriate staff members.
• Documents communications in the Outreach Database and provides client advocacy.
• Participates in community outreach events and assists supervisor with reporting functions and special projects.

Skills

Customer service

Clerical tasks

Program screening

Client advocacy

Bilingual EN/ES

Meeting logistics

Supply management

English & Spanish

Education

High school diploma or equivalent

CAC certification within 6 months

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

One full-time position | Located at the main Livestock Exchange Campus (LSX 30th & L) | Monday - Friday 8:00 am - 5:00 pmJob DutiesThe Program Assistant will act as an ambassador for the Enrollment and Financial Services department, providing excellent customer service to all clients who come into the office. Primary responsibilities include clerical tasks, program screening, client advocacy and education, meeting logistics, and supply management.Greets and assists all clients to the office, providing excellent customer service to everyone.Answers incoming telephone calls and routes as needed.Educates clients on the various programs and services provided through the Enrollment & Financial Services department.Provides initial financial program screening on all clients. Completes renewals and enrollments for programs in which training has been provided. Directs clients needing more complex program assistance to the appropriate staff members within the department.Provides client advocacy to the Nebraska Department of Health and Human Services, among other entities, while appropriately documenting all communication in the Outreach Database.Participates in community outreach events as assigned.Assists the Enrollment & Financial Services Supervisor with reporting functions and special projects.The tasks outlined above are intended to provide a general overview of the role and are not an exhaustive list of all duties, responsibilities, or job functions. Additional tasks may be assigned as needed to support the business, and responsibilities may evolve to meet the changing needs of the organization.High school diploma or equivalent required.Certification as an Application Counselor (CAC) preferred within the first 6 months of employment.One or more years of customer service experience preferred.Proficiency and experience with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint required.Proficiency in both English and Spanish (written and verbal) required.Demonstrated ability to communicate with and relate to both clients and coworkers with warmth and respect.Demonstrated organizational skills, with close attention to detail.Demonstrated ability to work independently, but also function well in a team environment.Ability and willingness to work occasional evenings and weekends.OneWorld Community Health Centers, Inc. provides a competitive benefits package that includes Medical, Dental, and Life Insurance; Tuition Reimbursement; 401(k); free fitness center, and more. If you want to apply your unique skillset to a diverse, caring, growing nonprofit that serves 50,000+ patients, please apply.You can make a difference – in your life and the lives of others.OneWorld Community Health Centers, Inc. is committed to ensuring equal opportunity and non-discrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on age, race, color, ancestry, national origin, disability, sex/gender, gender identity, sexual orientation, religion, pregnancy, genetic information, veteran status, or any other basis protected by law.Equal Opportunity Employer