Edutainment Host: Create Magical Guest Experiences

Merlin; Orlando (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Flexible scheduling

Merlin Magic Pass

Competitive 401K

Discounts through Merlin Marketplace

Job summary

Merlin Entertainments in Orlando is seeking an Edutainment Host to create unforgettable guest experiences through interactive storytelling, entertainment, and exceptional service. You’ll guide guests through a world of famous figures, support multiple guest-facing areas, and participate in cross-training across experiences like Wax Hands and Special Events.

Candidates must be 18+ and able to work evenings, weekends, holidays, and peak periods.

Qualifications

• 6 months – 1 year experience in attractions, entertainment, or customer service preferred.
• Energetic, friendly personality.
• Excellent communication, listening, and motivational skills.
• Able to work in loud/noise environments.
• Flexible schedule including days, evenings, weekends, holidays.

Responsibilities

• Create engaging, entertaining, and educational guest experiences.
• Welcome guests with enthusiasm and deliver exceptional customer service.
• Bring energy and excitement to attraction experiences while upholding the Madame Tussauds brand.
• Interact with guests of all ages in a fun, professional manner.
• Encourage guest participation and create share-worthy moments.
• Manage guest flow and attraction operations while maintaining a magical experience.
• Care for props, costumes, and equipment, and ensure exhibits are respected.
• Use radios and communicate professionally.
• Assist with events and group visits.
• Maintain clean, guest-ready environments and follow safety procedures.
• Address questions and issues promptly and calmly.
• Collaborate with leadership and teammates to deliver a world-class experience.

Skills

Guest service

Communication

Team player

Problem solving

Flexibility

Attractions experience

Job description

Merlin Entertainments in Orlando is seeking an Edutainment Host to create unforgettable guest experiences through interactive storytelling, entertainment, and exceptional service. You’ll guide guests through a world of famous figures, support multiple guest-facing areas, and participate in cross-training across experiences like Wax Hands and Special Events.

Candidates must be 18+ and able to work evenings, weekends, holidays, and peak periods.