Educator Outreach Representative

Southern Arkansas University; Madison (WI); Hybrid; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health insurance

Generous paid time off

Tax-advantaged savings accounts

Wisconsin Retirement System participation

Job summary

A public university in Madison is seeking an Educator Outreach Representative to support educators of multilingual learners. This role involves troubleshooting technical problems, processing customer transactions, and providing exceptional service. Candidates should have customer service experience and strong communication skills. The position offers a starting pay range of $19 - $23 per hour and the option for remote work.

Qualifications

• Minimum of one year of customer service experience in a contact center or similar setting.
• Ability to manage competing priorities and take initiative.
• Demonstrated history of attention to detail.

Responsibilities

• Identify, troubleshoot, and resolve complex technical problems.
• Guide and train staff and student workers.
• Provide exceptional service to customers.

Skills

Customer service experience

Problem-solving skills

Organizational skills

Verbal communication

Written communication

Education

Associate's Degree

Tools

Microsoft Office

Windows-based systems

Job description

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Overview

Category: Hospitality Services and Sales

Time Type: Full time

Application Period Opens: Aug. 28, 2025

Apply By: Sep. 9, 2025, at 11:59 p.m. CDT

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Jobs Hub to apply through the internal application process.

Job Category: University Staff

Employment Type: Regular

Job Profile: Educator Outreach Representative

Job Duties: The Educator Outreach Representative position is located within the Communications and Marketing department and will report to the Assistant Director of Customer Service. Educator Outreach Representatives are responsible for supporting educators of multilingual learners through a variety of products and services related to our WIDA Standards and Assessments. This position is also responsible for the development and delivery of technical assistance to educators from WIDA Consortium member states in the form of answering questions about test administration, training course accounts, and the WIDA standards for use in instruction. In addition, this position will support cross-departmental projects and initiatives across WIDA (e.g., annual participation in WIDA assessment UAT reviews, moderating webinars).

What is WIDA? For over 20 years, WIDA has provided a trusted, comprehensive approach to supporting, teaching, and assessing multilingual learners. We are an educational services organization that advances language development and academic achievement for multilingual children in early childhood and grades K-12. In short, we provide educators around the world with high-quality language standards, assessments, professional learning, and research. We are proud to be a part of the Wisconsin Center for Education Research (WCER) within UW-Madison's nationally ranked School of Education. Visit the WIDA careers page to learn more.

We encourage applicants from all locations to apply. Preference will be given to candidates residing in or near Madison, WI as this position may occasionally require on-site work at our Madison office. Remote work is optional on a voluntary basis; however, the role is headquartered in Madison, WI and may require occasional travel. If working remotely out-of-state, travel back to UW-Madison would not be reimbursable. Other business travel will require cost comparisons between your home and Madison, WI. UW Travel Policy and Remote Work Policies outline business travel requirements for fully remote employees, and WIDA is committed to supporting employees with travel arrangements. Review UW Remote Work Policy UW5087, Section III, Part G, for headquarters location details. Questions about remote work or travel can be addressed during the interview process. WIDA operates in a Windows-based environment, and a Dell PC laptop will be issued for use in this role.

Key Job Responsibilities:

• Identifies, troubleshoots, resolves and/or escalates more complex first and second level technical problems for various products and services.
• Processes customer transactions following established departmental policies and procedures.
• Guides and trains staff and student workers.
• Monitors and maintains work areas and supplies to meet customer and operational needs.
• Organizes, distributes, and maintains relevant work unit procedures, policies, and updates to ensure accuracy and relevancy of delivered information.
• Processes customer transactions and may take payments following established policies and procedures.
• Troubleshoots and resolves issues in a timely and professional manner.
• Provides exceptional service, answers questions, or provides information in a specific subject area to internal and external customers, donors, or stakeholders based on set material or standards.

Department: School of Education / WIDA

Compensation: Minimum: $19.00 hourly. The typical starting range for this position is $19 - $23 per hour ($40,000 - $48,000 annually) depending on qualifications and experience. This position offers a comprehensive benefits package, including generous paid time off, health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the Wisconsin Retirement System (WRS) pension fund.

Required Qualifications:

• At least one year of customer service experience, ideally in a contact center or similar setting, managing high volumes of calls and emails supporting a range of external audiences.
• Exceptional customer service and problem-solving skills.
• Proficient with Windows-based systems, Microsoft Office, and web-based tools or platforms used to locate information and resources.
• Ability to manage competing priorities, take initiative, remain self-motivated, and exercise sound independent judgement.
• Demonstrated history of strong organizational skills and attention to detail.
• Ability to work both independently and in a team environment.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Experience working in Pre-K–12 education.
• Familiarity with WIDA tools and assessments or direct experience administering WIDA assessments.

Education: Associate's Degree Required

How to Apply:

Please go to the “Apply Now” area and select your current UW Employment Status. Upload a copy of your current resume and a cover letter.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the diverse identities, cultures, backgrounds, experiences, statuses, abilities, and opinions that enrich the university community. We commit to excellence in teaching, research, outreach, and diversity as linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background. For more information on diversity and inclusion on campus, please visit the Diversity and Inclusion page.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran. We promote excellence and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state postings, follow the provided links.

Employment may require a criminal background check. It may also require references to answer questions regarding misconduct. The University of Wisconsin System will not reveal identities of applicants who request confidentiality, except as required by law.