Educational Technology Support Technician

Alabama State Department of Education; Tuskegee (AL); On-site; USD 42,000 - 55,000; Full time

Job summary

Alabama State Department of Education is seeking an IT Support Specialist to troubleshoot hardware, software, and network issues across district devices. You will install, configure, and maintain computers, printers, projectors, and educational software, and respond to helpdesk requests from staff and students.

Fingerprint clearance is required prior to start. Strong communication and teamwork are essential to support district technology initiatives and ensure reliable access to learning tools.

Qualifications

• Associate’s degree in CS/IT or related field (preferred).
• Certifications such as CompTIA Network+, CCNA, or CCNP (preferred).
• Three years of experience providing technical support.
• Intermediate knowledge of network diagnostic, monitoring, and analysis tools.
• Intermediate knowledge of network infrastructure and hardware.
• Fingerprint clearance with the Alabama State Department of Education prior to the start date.

Responsibilities

• Provide technical support to troubleshoot hardware, software, and network issues.
• Respond to helpdesk tickets, emails, and phone calls timely.
• Install, configure, and maintain computers, printers, projectors, and other technological equipment.
• Install, configure, and update software applications.
• Assist with the deployment and maintenance of educational software and tools.
• Support network security measures, including firewall, antivirus, and anti-malware solutions.
• Monitor network performance and address connectivity issues.
• Conduct training sessions for staff and students on the use of technology resources.
• Assist with the management of user accounts, permissions, and access controls.
• Support data backup and recovery processes.
• Help maintain the district’s technology policies and procedures.
• Work closely with the IT department and school administration to align technology initiatives with educational goals.
• Communicate effectively with staff, students, and vendors regarding technology issues and solutions.
• Participate in technology planning and improvement projects.
• Ensure compliance with district policies, state regulations, and best practices for technology use.
• Implement and support cybersecurity measures to protect district data and systems.
• Perform other duties as assigned by the Director of Technology and/or Superintendent

Skills

Oral communication

Written communication

Time management

Interpersonal skills

Technology knowledge

Education

Associate degree in CS/IT

Job description

Alabama State Department of Education is seeking an IT Support Specialist to troubleshoot hardware, software, and network issues across district devices. You will install, configure, and maintain computers, printers, projectors, and educational software, and respond to helpdesk requests from staff and students.

Fingerprint clearance is required prior to start. Strong communication and teamwork are essential to support district technology initiatives and ensure reliable access to learning tools.