Educational Data Systems and Technology Support Manager

READS Collaborative; Middleborough (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

READS Collaborative in Middleboro, MA is hiring an Educational Data Systems and Technology Support Manager to ensure the smooth operation of our core software powering school activities. Based at the READS DHH School in Norton, MA, the role supports all READS programs, maintains digital learning environments, admin databases, and communication tools for teachers, students, and families.

You will troubleshoot software and hardware, manage state reporting, and coordinate installations across READS

Qualifications

• Experience with school software systems (SIS, Google Workspace) preferred.
• Ability to manage data reporting and data quality.
• Strong troubleshooting for software and hardware incidents.
• Willingness to travel to multiple READS locations.

Responsibilities

• Oversee Department of Elementary and Secondary Education state reporting.
• Provide technical support to the DHH Program staff in a timely manner.
• Maintain and repair hardware for the DHH Program.
• Coordinate setup and installation of hardware and software and ensure license compliance.
• Assist IT leadership with inventory, maintenance, and special projects.

Skills

Excel/Google Sheets

Data imports/exports

Technical support

Staff training & support

Hardware maintenance

Driver's license

Tools

Student Information Systems

Google Drive

Google Classroom

Educlimber

Job description

Job Title

Educational Data Systems and Technology Support Manager

Program

READS Academy 44 Bedford Street, Middleboro, MA 02346 READS Deaf and Hard-of-Hearing Program (DHH) 399 Old Colony Rd, Norton, MA 02766

Job Description

The Educational Data Systems and Technology Support Manager position is ideal for a tech-savvy, organized professional who can successfully manage and maintain the core software applications powering our school. This professional will ensure our digital learning environments, administrative databases, and communication tools run smoothly for teachers, students, and parents. The position will be based out of the READS DHH School located at 399 Old Colony Rd. Norton, MA , but will support all of READS Collaborative.

Required skills

• 1. Oversees Department of Elementary and Secondary Education State Reporting
• 2. Provides technical support to the DHH Program responding and follow-up to all user requests in a timely manner.
• 3. Maintain and repair hardware, including both in-warranty and out-of-warranty equipment for the DHH Program
• 4. Act as the first line of defense for staff encountering software bugs, login issues, or sync errors.
• 5. Serve as the main point of contact for software help desks when dealing with major outages or system upgrades.
• 6. Assist in the coordination, setup, and installation of all new or updated client hardware and software, and follow procedures in place to comply with all software license agreements.
• 7. Conduct preventative maintenance tasks as directed.
• 8. Provide technical advice and assistance to users, assist staff in the collaborative, and assist with installation, operation and maintenance of instructional applications and devices.
• 9. Make hardware recommendations to the Director of Technology as needed.
• 10. Assist in maintaining an accurate and current inventory of all technology hardware and software.
• 11. Work on special projects as assigned by the Director of Technology and/or READS Academy Program Director
• 12. Remain current on industry trends in information technology.
• 13. Performs other related duties as assigned.

Qualifications

• 1. Prior Experience with School Software: Student Information Systems, Google Drive, Google Classroom, Educlimber, etc., preferred
• 2. Comfortable handling spreadsheets (Excel/Google Sheets) and data imports/exports
• 3. Must have a valid driver's license, reliable transportation and the ability to travel to various locations as required to perform assigned duties. The employee must be physically capable of performing all essential functions of the position, with or without reasonable accommodation. Physical demands may include standing, walking, bending, kneeling, reaching, lifting, pushing, pulling, and assisting with the physical management of technology hardware.

Salary and Benefits

Based on experience and education with an expected range of $65,000 - $75,000

Job Closing Date

Position is available immediately and will remain open until filled.

Additional

READS Collaborative reaffirms that it does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, homelessness, status as a veteran, limited English-speaking ability or any other protected class under the law in admission to, access to, treatment in or employment in its program or activities.