Education Tech Support & Training Specialist

Westtown School; West Goshen Township (PA); On-site; USD 50,000 - 70,000; Full time

Job summary

Westtown School is seeking a Help Desk & Technology Support Specialist to provide technical help to students, families, teachers, and staff. The role requires strong problem-solving, communication, and organizational skills, with experience across Windows, MacOS, Chrome OS, iOS, and Android, plus familiarity with educational software and Google Workspace.

The position is full-time and year-round, based in West Chester, PA, reporting to the Director of Information Technology.

Qualifications

• Excellent oral and written communication skills.
• Strong problem-solving abilities and a customer-service mindset.
• Experience supporting educational software and devices is preferred.
• Familiarity with school information systems and Google Workspace is a plus.

Responsibilities

• Manage a caseload of technical support requests via phone, email, and ticketing system.
• Support schoolwide use of student information and learning management systems.
• Create and maintain spreadsheets and dashboards for data reporting.
• Support schoolwide use of Google Workspace software.
• Manage user accounts across multiple software platforms.
• Develop training materials and deliver sessions for staff and students.
• Configure and deploy school-owned devices and inventory management.
• Troubleshoot classroom AV technology issues and coordinate repairs with vendors.

Skills

Communication skills

Problem solving

Customer service

Technical skills

Organizational skills

Education

BA or BS degree

Job description

Westtown School is seeking a Help Desk & Technology Support Specialist to provide technical help to students, families, teachers, and staff. The role requires strong problem-solving, communication, and organizational skills, with experience across Windows, MacOS, Chrome OS, iOS, and Android, plus familiarity with educational software and Google Workspace.

The position is full-time and year-round, based in West Chester, PA, reporting to the Director of Information Technology.