Education Systems Coordinator

Mayo Career Site US; Rochester (MN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Mayo Clinic Education Systems Coordinator provides first-line support for Education software, handling phone, email, and ticket inquiries. This role involves updating support documentation and guiding users through basic procedures while ensuring clear explanations for diverse customers.

You will mentor interns rotating through the Education Technology Center and escalate complex issues to the Education Application Analyst as needed.

Responsibilities

• Answer the phone, respond to emails within a shared mailbox, and process tickets in the Mayo Clinic ticketing system.
• Regularly review and maintain support documentation of Education systems.
• Explain basic concepts or procedures clearly to a diverse customer base.
• Mentor and coach interns rotating through the Education Technology Center.
• Escalate complex system issues to the Education Application Analyst.

Job description

Serves a primary role in the support of software applications and/or modules across the Education Shield. A variety of technologies are supported, including vendor delivered, SaaS, and in-house developed solutions. Education Systems Coordinator provides initial support contact for problems, how-to’s, and advice with Education systems by answering the phone, responding to emails within a shared mailbox, and processing tickets within the Mayo Clinic ticketing system. Regularly reviews and maintains support documentation of Education systems. Must have the ability to explain basic concepts or procedures in a clear, concise, and easy to understand manner for a diverse customer base who utilize a wide variety of applications. Requires a strong aptitude for learning new applications supported within the Education Technology Center. Works with internal staff Enterprise-wide and with external customers from around the world. Acts as a mentor to coach and support interns who rotate through the Education Technology Center. Must be self-motivated and able to prioritize day to day and project work. The Education Systems Coordinator escalates complex system issues to the Education Application Analyst.

This position is a combination of remote and on-site work; individual must live within a 100 mile driving distance to either the Jacksonville, FL, Scottsdale, AZ or Rochester, MN Mayo Clinic campus.

**Visa sponsorship is not available for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.