Education Support & Academic Planning Assistant

Harboroaks; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

The Harboroaks Education Department is seeking an Administrative Support professional to handle clerical tasks, greet visitors, and coordinate Academic Plans with staff and families. The role requires a high school diploma, CPR and de-escalation certification, and the ability to maintain a professional, empathetic customer service approach.

You will interview students, prepare initial Academic Plans, liaise with teachers and administrators, and assist the Education Director with daily operations.

Qualifications

• High school diploma or equivalent required.
• CPR and de-escalation/restraint certification required (training available upon hire).
• First aid may be required based on state or facility.

Responsibilities

• Perform general clerical, receptionist and project-based work for the department.
• May interview new students and prepare their initial Academic Plan.
• Function as the school liaison.
• Confer with staff members, parents, guardians, teachers, therapists and administrators regarding Academic Plan.
• Meet and greet residents and visitors.
• Assist the Education Director with daily functions of the department.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Education

High school diploma or equivalent

Job description

The Harboroaks Education Department is seeking an Administrative Support professional to handle clerical tasks, greet visitors, and coordinate Academic Plans with staff and families. The role requires a high school diploma, CPR and de-escalation certification, and the ability to maintain a professional, empathetic customer service approach.

You will interview students, prepare initial Academic Plans, liaise with teachers and administrators, and assist the Education Director with daily operations.