Education Programs Scheduler & Customer Support

Apscareerportal; Daytona Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

APCO Institute in Daytona Beach, FL is seeking a Customer Service Coordinator to organize and present APCO Institute education and training programs. You will schedule courses, contract adjunct instructors, process registrations and handle billing communications.

The role emphasizes accuracy, organization and proactive problem-solving, with daily tasks ranging from routine scheduling to new process improvements and member service support.

Qualifications

• High school diploma or equivalent is required.
• Two years’ clerical, administrative, or customer service experience preferred.

Responsibilities

• Coordinate APCO Institute course offerings.
• Schedule and contract adjunct training instructors based on offerings and availability.
• Process registrations and forward payment and billing requests to accounting.
• Update and maintain records of online training course activities.
• Respond to customer inquiries by telephone, fax, mail and email.
• Create, distribute and collect customer service surveys for educational programs.
• Update and maintain department databases and electronic files.
• Maintain archives of department activities and committees.

Education

High school diploma or equivalent

Job description

APCO Institute in Daytona Beach, FL is seeking a Customer Service Coordinator to organize and present APCO Institute education and training programs. You will schedule courses, contract adjunct instructors, process registrations and handle billing communications.

The role emphasizes accuracy, organization and proactive problem-solving, with daily tasks ranging from routine scheduling to new process improvements and member service support.