Customer Experience & Support Specialist

Socket.dev; Columbus (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive medical, dental, and vis

401(k) with company match

Paid time off and company holidays

Opportunities for career growth and内部

Collaborative team environment

Job summary

APCO Holdings is seeking a Customer Service Representative to join our team. You will be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support delivered quickly and professionally.

Your role ensures every interaction reflects the high standard of service our partners expect. You’ll thrive as a strong communicator, handle a high volume of calls with patience and professionalism, and maintain accurate records while navigating multiple systems.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience (call center experience preferred).
• Ability to navigate computer systems and maintain documentation.
• Strong verbal and written communication skills.

Responsibilities

• Handle a high volume of inbound calls with strong service levels.
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities.
• Resolve customer issues or route inquiries to the appropriate department.
• Maintain accurate and consistent documentation in company systems.
• Communicate with stakeholders to ensure a smooth claims experience.
• Monitor call queues and maintain agent availability.
• Anticipate customer needs and deliver solutions with professionalism and empathy.

Skills

Strong verbal and written commun

Navigate computer systems

Customer service mindset

Education

High school diploma or equivalent

Job description

APCO Holdings is seeking a Customer Service Representative to join our team. You will be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support delivered quickly and professionally.

Your role ensures every interaction reflects the high standard of service our partners expect. You’ll thrive as a strong communicator, handle a high volume of calls with patience and professionalism, and maintain accurate records while navigating multiple systems.