Part-Time Education Programs & Reservations Coordinator

Virginia Living Museum; Newport News (VA); On-site; USD 16,000 - 23,000; Part time

Job summary

Virginia Living Museum in Newport News, VA is seeking an Education Program & Reservations Coordinator for part-time, on-site work. You will help manage reservations for school, public and homeschool programs, supporting the Guest Engagement and Education teams and helping meet admission and revenue goals.

The role requires strong customer service, organization, and familiarity with Microsoft 365, Google Workspace, and Altru CRM.

Qualifications

• Outgoing, friendly personality with excellent guest service.
• Two years of database experience and handling fluid scheduling.
• Experience with Microsoft 365 and Google Workspace.
• Familiarity with a CRM; Altru experience preferred.
• Self-motivated, detail-oriented with strong oral and written communication skills.

Responsibilities

• Be a positive, enthusiastic representative of the Virginia Living Museum.
• Provide administrative and office support for Guest Engagement and Education Staff.
• Book birthday parties, group tours, curatorial tours and additional specialty tours for Guest Engagement and Education, including the planetarium.
• Coordinate all aspects of reservations by phone, email, and in person for school, public, and homeschool programs.
• Prepare and email confirmations; assist with group arrivals and training of GE Associates.
• Track attendance statistics and prepare reports; prepare invoices and track payments.
• Maintain and distribute reservations program calendars and coordinate Altru database updates.
• Schedule museum room use and maintain room calendars.
• Coordinate online 'contact us' email requests and route to appropriate department.
• Update Reservations Office SOPs and integrate volunteers/interns into workflows.
• Act as Manager on Duty (MOD) when required; support museum events.

Skills

Database experience

Microsoft 365

Google Workspace

CRM (Altru)

Customer service

Communication

Emergency response

First Aid

Tools

Altru CRM

Microsoft 365

Google Workspace

Job description

Virginia Living Museum in Newport News, VA is seeking an Education Program & Reservations Coordinator for part-time, on-site work. You will help manage reservations for school, public and homeschool programs, supporting the Guest Engagement and Education teams and helping meet admission and revenue goals.

The role requires strong customer service, organization, and familiarity with Microsoft 365, Google Workspace, and Altru CRM.