Education Programs Operations Coordinator

SmartStart Education, LLC; New Haven (CT); On-site; USD 38,000 - 56,000; Full time

Job summary

SmartStart Education, LLC is seeking a meticulous Program Assistant to provide operational and administrative support for school-based tutoring programs. You will help with scheduling, attendance, payroll support, documentation, data management, and stakeholder communication.

The role requires strong organizational and communication skills, accuracy, and the ability to manage multiple priorities in a fast-paced environment, supporting schools, tutors, and students.

Qualifications

• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of accuracy and attention to detail.
• Strong customer service and relationship-building skills.
• Effective problem-solving and critical-thinking abilities.
• Ability to learn and utilize new systems and technology.
• Proficiency with Microsoft Office and other business applications.
• Ability to work independently while collaborating effectively across teams.
• Adaptability and willingness to support evolving business needs.

Responsibilities

• Support the successful day-to-day implementation and operation of assigned tutoring programs.
• Coordinate scheduling, attendance, staffing coverage, and other operational activities to ensure efficient program delivery.
• Coordinate materials, resources, and logistics needed to support program implementation.
• Assist with departmental initiatives, special projects, and other duties as assigned.
• Maintain accurate program records, documentation, and data across multiple systems.
• Support payroll, timekeeping, compliance, and other administrative processes.
• Prepare reports, monitor program data, and assist with quality assurance efforts.
• Identify opportunities to improve processes, operational efficiency, and data accuracy.
• Communicate professionally with schools, tutors, and internal teams to provide timely support and resolve routine issues.
• Maintain responsive and consistent communication with internal and external stakeholders.
• Support positive, service-oriented relationships with school partners and academic staff.
• Represent SmartStart Education with professionalism, responsiveness, and cultural competence.
• Collaborate across departments to promote operational effectiveness and a positive stakeholder experience.
• Communicate program updates, concerns, and operational needs to the appropriate internal team members.
• Assist with coordinating information and resources across program management, talent operations, payroll, and other departments.

Job description

SmartStart Education, LLC is seeking a meticulous Program Assistant to provide operational and administrative support for school-based tutoring programs. You will help with scheduling, attendance, payroll support, documentation, data management, and stakeholder communication.

The role requires strong organizational and communication skills, accuracy, and the ability to manage multiple priorities in a fast-paced environment, supporting schools, tutors, and students.