Program Manager

SmartStart Education, LLC; Cleveland (OH); Hybrid; USD 36,000 - 44,000; Part time

Job summary

SmartStart Education, LLC is seeking a mission-driven, student-centered Program Manager to oversee the successful implementation and daily operations of school-based academic programs.

This hybrid part-time role requires traveling to assigned school sites and working remotely from a home office. The ideal candidate has classroom instruction and program implementation experience and is passionate about improving student outcomes through high-quality educational programming.

Qualifications

• At least one year of leadership or coordination experience within an educational program.
• Ability to build and maintain strong, trust-based relationships with school leaders and administrators.
• Excellent communication and interpersonal skills.
• Strong understanding of urban education and its equity challenges.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Oversee day-to-day operations of multiple school-based programs.
• Act as liaison between partner schools, instructional staff, and internal leadership.
• Monitor program performance and implement improvements.
• Conduct onsite visits to support and ensure service quality.
• Supervise tutors, teachers and program coordinators.
• Provide coaching and professional development to staff.
• Lead staff onboarding and training on program expectations and protocols.

Skills

Leadership/coordination

Customer relationships

Communication skills

Urban education

Organizational skills

Job description

Compensation: $40,000 annually + Bonus Eligibility

Schedule: Hybrid, Part-time

Company Overview

SmartStart Education is a leading provider of high-dosage tutoring and K-12 staffing solutions, committed to improving educational outcomes for students. We partner with school districts to deliver personalized tutoring programs and provide highly qualified staff that meet the needs of schools across the country.

Job Summary

We are seeking a mission-driven, student-centered Program Manager to oversee the successful implementation and daily operations of school-based academic programs. This individual plays a critical role in maintaining exceptional instructional quality, supporting academic staff, and building trusted partnerships with school leaders.

The ideal candidate has experience in classroom instruction and program implementation, excels at relationship management, and is passionate about improving student outcomes through high-quality educational programming.

This is a hybrid part-time position requiring traveling to assigned school sites as needed and working remotely from a home office.

Key Responsibilities

Program Oversight & Implementation

• Manage the day-to-day operations of multiple school-based academic programs while ensuring instructional quality and curriculum fidelity.
• Serve as the primary liaison between partner schools, instructional staff, and internal leadership.
• Monitor program performance, identify opportunities for improvement, and implement effective solutions.
• Conduct regular onsite school visits to provide support, resolve issues, and ensure high-quality service delivery.
• Supervise and support tutors, teachers, and program coordinators.
• Provide coaching, regular feedback, and professional development to improve instructional quality.
• Lead staff onboarding and training to ensure consistent implementation of program expectations and protocols.

School & Stakeholder Engagement

• Build, maintain, and strengthen trusted relationships with school leaders and key stakeholders.
• Attend meetings with school partners to communicate program progress, address concerns, and adapt services to evolving needs.
• Represent SmartStart Education with professionalism, responsiveness, and cultural competence.

Equity & Cultural Responsiveness

• Foster inclusive, high-expectation learning environments that support the success of all students.
• Promote culturally responsive practices across program implementation and staff development.

Operations & Communication

• Oversee scheduling, attendance, staffing coverage, and other program logistics.
• Maintain timely communication with school partners, staff, and internal teams.
• Support program documentation, reporting, and data collection.
• Perform other duties as assigned.

Qualifications

• At least one (1) year of leadership or coordination experience within an educational program.
• Proven ability to build and maintain strong, trust-based customer relationships, particularly with school leaders and administrators.
• Excellent communication and interpersonal skills.
• Deep understanding of urban education and its associated equity challenges.
• Strong organizational and problem‑solving abilities.

Travel Requirements

• Travel to assigned school sites is required.
• Frequent local travel between multiple school locations is expected.
• Reliable transportation and a valid driver's license are required.
• Occasional travel outside the primary service area may be required for trainings, meetings, or special projects.
• Hybrid work environment.
• Opportunity to make a meaningful impact on students and schools.
• Collaborative, mission‑driven team environment.
• Professional growth and leadership development opportunities.

SmartStart Education, LLC participates in E - Verify and is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.