Education Program Administrator

Detroit Zoological Society; Royal Oak (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Detroit Zoological Society is seeking an Education Program Administrator to manage the education department's registration and participant communications. You will handle databases, calendars, invoicing, and booking resources, reporting to the VP of Education.

The role requires a Bachelor's degree in education or related field and 2–5 years in an administrative setting with registration experience. Weekend/evening hours may be required.

Qualifications

• Bachelor's degree in education, communications, or a similar field.
• 2-5 years of office/administrative experience with registration, enrollment or admissions work.
• Front desk or customer service experience in schools or community orgs with data entry/records management.

Responsibilities

• Oversee education program registration and communications databases.
• Monitor registration to support annual participation and revenue goals.
• Track attendance and revenue, and provide regular reports.
• Maintain and update program calendars for staff scheduling.
• Process invoices for programs and support procurement for the department.
• Assist with booking resources (spaces, vehicles) for programs.
• Respond to participant inquiries promptly and professionally.
• Keep education web pages up to date.

Skills

Database management

Data entry

Office software

Communication

Gateway Ticketing

Education

Bachelor's degree in education or communications

Tools

Gateway Ticketing

Google Workspace

Job description

Position:Education Program Administrator

Location: Detroit Zoo

8450 W. 10 Mile Rd.

Royal Oak, MI

Job Id:754

# of Openings:1

Education Program Administrator

General Description

The Education Program Administrator is responsible for overseeing the education department's registration needs and communications with program participants, including schools, teachers, outreach, adults, youth, families and camps. This individual plays a critical role in the department's success by managing logistics across the team, ensuring staff and program participants have all the necessary information in an organized and timely fashion. Reporting directly to the VP of Education, this individual will manage program-related databases including data entry and reports, update program calendars for staff schedules, communicate with interested and registered program participants, support booking resources such as program spaces and vehicles, create and process invoices, and manage the development and implementation of program registration software.

Principal Duties and Responsibilities

• Manage databases and platforms used for education program registration and communication
• Support the education department in meeting annual participation and revenue goals by actively monitoring program registration and supporting participant recruitment strategies
• Track and provide reports on program attendance and revenue
• Create and monitor program calendars up to date for staff and resource scheduling
• Manage invoicing for programs, in a timely and accurate manner
• Support purchasing and procurement for the department
• Support collecting and processing program paperworkBooking rooms, vehicles and other resources for programming
• Respond to program participant questions in a timely and professional manner
• Keep education department webpages up to date

Qualifications

Education and Experience

• A bachelor's degree in education, communications, or similar field.
• 2-5 years of experience in an office or administrative setting, registration, enrollment, admissions work or similar.
• Front desk or customer service facing roles at school or community-based organizations, with data entry or records management responsibilities.

Knowledge, Skills, and Abilities

• Highly proficient in Windows-based software and applications is required. Knowledge of Google based apps. Must be able to become a proficient user of Gateway Ticketing systems.
• Strong written and oral communication skills.
• A strong attention to detail is crucial to ensure accuracy and efficiency.
• Comfortable multi-tasking and prioritizing tasks without guidance.
• Basic understanding of financial processes (handling cash, checks, invoices)
• Being adaptable and flexible in responding to changing priorities or unexpected situations.
• Being able to troubleshoot issues and problem solve proactively.

Working Conditions

The regular work schedule may include weekends and evenings. The work environment is generally comfortable, and much work is indoors although the position may require limited time within the park and to other local destinations and may require some work outdoors. This individual will be exposed to computer monitors and may have some exposure to outside weather conditions, as well as the output from air conditioning and heating systems and fluorescent lighting.

Physical Requirements

This position requires the ability to perform moderate physical effort on a daily basis such as walking, bending, stooping, lifting and standing for extended periods, as well as use of computer and telephone. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.