Education Program Administrator

Detroit Zoological Society

Royal Oak (MI)

On-site

USD 42,000 - 60,000

Full time

26 hours ago

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Benefits offered by this job

401(k) match

Medical insurance

Disability plan

Life insurance

Flexible spending

Employee assistance

Paid time off accrual

Referral bonuses

Zoo membership

Discounts on merch

Event discounts

Job summary

The Detroit Zoological Society (DZS) is seeking an Education Program Administrator to oversee education registrations, communications, and logistics for schools, teachers, outreach, and families at the Detroit Zoo in Royal Oak, MI. You will manage databases, calendars, invoicing, and program resources, reporting to the VP of Education.

Ideal candidates have a bachelor’s in education or communications, 2–5 years’ admin experience, and strong communication and data entry skills.

Qualifications

Bachelor’s degree in education, communications, or similar field.
2–5 years of experience in an office/administrative setting, registration, enrollment, admissions work or similar.
Front desk or customer service facing roles at schools or community organizations with data entry/records management.

Responsibilities

Manage databases and platforms used for education program registration and communication.
Support the education department in meeting annual participation and revenue goals by monitoring registrations and recruitment.
Track and report program attendance and revenue.
Create and monitor program calendars for staff and resource scheduling.
Handle timely invoicing for programs.
Support purchasing and procurement for the department.
Process program paperwork and paperwork.
Book rooms, vehicles and other resources for programming.
Respond to participant questions professionally and promptly.
Maintain up-to-date education department webpages.

Skills

Windows-based software

Google apps

Gateway Ticketing systems

Strong written and oral communication

Attention to detail

Multi-tasking

Financial processes basics

Education

Bachelor’s degree in education or communications

Tools

Gateway Ticketing

Job description

The Detroit Zoological Society (DZS) is a nonprofit organization operating the Detroit Zoo and Belle Isle Nature Center. Together, our team makes a significant impact, and every role is essential to move our mission forward. Employees are exposed to an atmosphere like no other. Our unmatched scenery will brighten your day as you make a difference for people, animals and the natural world.

Are you passionate about customer service and igniting positive change? Join our guest relations team! Applicants will be contacted by a hiring manager with details about the available positions and group interview dates.

Position:Education Program Administrator

Location: Detroit Zoo

8450 W. 10 Mile Rd.

Royal Oak, MI

Job Id:754

# of Openings:1

Education Program Administrator

General Description

The Education Program Administrator is responsible for overseeing the education department’s registration needs and communications with program participants, including schools, teachers, outreach, adults, youth, families and camps. This individual plays a critical role in the department’s success by managing logistics across the team, ensuring staff and program participants have all the necessary information in an organized and timely fashion. Reporting directly to the VP of Education, this individual will manage program-related databases including data entry and reports, update program calendars for staff schedules, communicate with interested and registered program participants, support booking resources such as program spaces and vehicles, create and process invoices, and manage the development and implementation of program registration software.

Principal Duties and Responsibilities

Manage databases and platforms used for education program registration and communication
Support the education department in meeting annual participation and revenue goals by actively monitoring program registration and supporting participant recruitment strategies
Track and provide reports on program attendance and revenue
Create and monitor program calendars up to date for staff and resource scheduling
Manage invoicing for programs, in a timely and accurate manner
Support purchasing and procurement for the department
Support collecting and processing program paperwork
Booking rooms, vehicles and other resources for programming
Respond to program participant questions in a timely and professional manner
Keep education department webpages up to date

Qualifications

Education and Experience

A bachelor’s degree in education, communications, or similar field.
2-5 years of experience in an office or administrative setting, registration, enrollment, admissions work or similar.
Front desk or customer service facing roles at school or community-based organizations, with data entry or records management responsibilities.

Knowledge, Skills, and Abilities

Highly proficient in Windows-based software and applications is required. Knowledge of Google based apps. Must be able to become a proficient user of Gateway Ticketing systems.
Strong written and oral communication skills.
A strong attention to detail is crucial to ensure accuracy and efficiency.
Comfortable multi-tasking and prioritizing tasks without guidance.
Basic understanding of financial processes (handling cash, checks, invoices)
Being adaptable and flexible in responding to changing priorities or unexpected situations.
Being able to troubleshoot issues and problem solve proactively.

Working Conditions

The regular work schedule may include weekends and evenings. The work environment is generally comfortable, and much work is indoors although the position may require limited time within the park and to other local destinations and may require some work outdoors. This individual will be exposed to computer monitors and may have some exposure to outside weather conditions, as well as the output from air conditioning and heating systems and fluorescent lighting.

Physical Requirements

This position requires the ability to perform moderate physical effort on a daily basis such as walking, bending, stooping, lifting and standing for extended periods, as well as use of computer and telephone. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Just as we value and celebrate biodiversity, the DZS celebrates the diversity of our human community. We are committed to ensuring that our programs and facilities are fully accessible to create a welcoming and inclusive workplace for all.

Service Systems Associates (SSA) - the exclusive service provider for Detroit Zoo concessions, retail, grounds keeping, and custodial positions - is seeking individuals for the following positions:

Concessions
Retail Cashier
Grounds and Janitorial

For information on Service Systems Associates employment opportunities, call the SSA Employment Hotline at (248) 336-5770 .

The Detroit Zoo and Belle Isle Nature Center are located in the heart of metro Detroit. With no shortage of cultural, arts and community spaces, a thriving dining and entertainment scene and award-winning school districts close by, you are sure to find your home here.

Perks and Benefits

Working at the DZS has its perks! Not only will you join a passionate team that takes pride in conservation, sustainability, and animal well-being, but you will also enjoy a competitive and robust benefits package.

Full-Time