Education Partnerships Account Lead

Kelly; Enterprise (AL); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Onsite position

Job summary

Kelly Education is seeking an Account Manager to act as the primary day-to-day partner for assigned clients, building strong relationships and delivering responsive, high-quality service onsite in the United States.

You will develop local recruiting strategies, guide new talent through onboarding, and oversee the employee lifecycle while partnering with internal teams to ensure account health and client satisfaction.

Qualifications

• Experience building and maintaining strong relationships with customers, clients, employees, or stakeholders.
• Strong critical-thinking and sound judgment to assess situations and decide quickly.
• Excellent written and verbal communication for stakeholders at all levels.
• Strong organizational and time-management abilities.
• Ability to work in a matrixed, cross-functional environment and take initiative independently.
• Ability to use data, reporting, metrics, and trends to monitor performance and inform decisions.
• Experience in account management, customer success, staffing, or related client-facing roles.

Responsibilities

• Serve as the primary day-to-day partner for assigned clients and deliver high-quality service.
• Develop and execute local recruiting strategies to build talent pipelines.
• Guide new talent through onboarding and ensure a positive experience.
• Oversee the employee lifecycle, including coaching and engagement.
• Monitor account health, fulfillment, and client satisfaction.
• Respond to client and employee concerns with urgency and professionalism.
• Track staffing activity and performance metrics to inform decisions.
• Identify opportunities to strengthen partnerships and expand Kelly Education solutions.

Skills

Relationship management

Critical thinking

Communication skills

Organizational skills

Time management

Cross-functional teamwork

Data-driven decision making

Account management

Customer service

Job description

Kelly Education is seeking an Account Manager to act as the primary day-to-day partner for assigned clients, building strong relationships and delivering responsive, high-quality service onsite in the United States.

You will develop local recruiting strategies, guide new talent through onboarding, and oversee the employee lifecycle while partnering with internal teams to ensure account health and client satisfaction.