14872 - Kelly Education Account Manager - Enterprise, AL

Kelly; Enterprise (AL); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Onsite position

Job summary

Kelly Education is seeking an Account Manager to act as the primary day-to-day partner for assigned clients, building strong relationships and delivering responsive, high-quality service onsite in the United States.

You will develop local recruiting strategies, guide new talent through onboarding, and oversee the employee lifecycle while partnering with internal teams to ensure account health and client satisfaction.

Qualifications

• Experience building and maintaining strong relationships with customers, clients, employees, or stakeholders.
• Strong critical-thinking and sound judgment to assess situations and decide quickly.
• Excellent written and verbal communication for stakeholders at all levels.
• Strong organizational and time-management abilities.
• Ability to work in a matrixed, cross-functional environment and take initiative independently.
• Ability to use data, reporting, metrics, and trends to monitor performance and inform decisions.
• Experience in account management, customer success, staffing, or related client-facing roles.

Responsibilities

• Serve as the primary day-to-day partner for assigned clients and deliver high-quality service.
• Develop and execute local recruiting strategies to build talent pipelines.
• Guide new talent through onboarding and ensure a positive experience.
• Oversee the employee lifecycle, including coaching and engagement.
• Monitor account health, fulfillment, and client satisfaction.
• Respond to client and employee concerns with urgency and professionalism.
• Track staffing activity and performance metrics to inform decisions.
• Identify opportunities to strengthen partnerships and expand Kelly Education solutions.

Skills

Relationship management

Critical thinking

Communication skills

Organizational skills

Time management

Cross-functional teamwork

Data-driven decision making

Account management

Customer service

Job description

Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless. No matter where you are in your career journey, you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring, and collaboration. As a company, we value your contribution, we work with integrity, and we always put people first—so your impact really will change lives.

Our Kelly Education Account Manager is accountable for:

• Serving as the primary day-to-day partner for assigned clients, building strong relationships, understanding their workforce and staffing needs, and delivering responsive, high-quality service.
• Developing and executing local recruiting strategies to attract and build a pipeline of qualified talent. Partner with recruiting resources and leverage community outreach, events, referrals, and other sourcing strategies to support client staffing needs.
• Guidin new talent through the onboarding process and create a positive, seamless experience from offer through assignment. Ensure employees are prepared, informed, and supported as they begin working with Kelly Education.
• Managing the ongoing employee lifecycle, including performance coaching, attendance and engagement, employee concerns, feedback, recognition, retention strategies, and other talent-related needs in partnership with internal teams and client stakeholders.
• Overseeing the day-to-day delivery of staffing services for assigned accounts, monitoring fulfillment, employee performance, attendance, client satisfaction, and overall account health.
• Responding to client and employee concerns with urgency, professionalism, and sound judgment. Identify solutions, manage issues through resolution, and partner with appropriate internal stakeholders when escalation or additional support is needed.
• Tracking staffing activity, fulfillment, workforce trends, client feedback, performance metrics, and other key indicators to identify challenges, improve service delivery, and support business decisions.
• Identifying opportunities to strengthen client partnerships, retain and expand existing business, and introduce additional Kelly Education solutions that align with evolving client needs.

Essential Skills, Knowledge, and Experience

• Demonstrated ability to build and maintain strong customer, client, employee, or stakeholder relationships in a fast-paced, service-oriented environment.
• Strong critical-thinking skills and sound judgment, with the ability to assess situations, identify solutions, make timely decisions, and take ownership through resolution.
• Excellent written and verbal communication skills, with the ability to build credibility, present solutions, manage expectations, and communicate effectively with clients and stakeholders at all levels.
• Strong organizational and time-management skills, with the ability to manage multiple accounts, competing priorities, deadlines, and changing business needs.
• Ability to work effectively in a matrixed, cross-functional environment while also taking initiative and operating independently with limited day-to-day direction.
• Ability to use data, reporting, metrics, and trends to monitor performance, identify opportunities, evaluate outcomes, and support sound business decisions.
• Comfortable working in a dynamic environment where priorities can change quickly, while maintaining composure, professionalism, and a high level of customer service.
• Experience in account management, customer success, staffing, recruiting, workforce management, sales, human resources, operations, education, or another client-facing service environment is preferred.

Preferred Qualifications

• Two or more years of experience in account management, customer service, staffing, recruiting, workforce management, sales, operations, human resources, education, or a related field.
• Experience managing client relationships and/or supporting a workforce, team, or employee population.

Work Environment & Travel Requirements

• This is an onsite position requiring regular daily presence at a local Kelly Education office and/or client location.
• Ability to travel locally to client sites, schools, recruiting events, community events, networking events, and other business-related activities as needed.
• A valid U.S. driver's license in good standing is required.
• Must have reliable transportation and the ability to travel to multiple locations within the assigned market as needed.

Base pay range for this position is $65,000-$72,000 per year, with a target annual bonus opportunity of 10% of base salary. Final annual compensation will be based on experience and may vary by geographic location.

Compensation package and benefits applicable to the position—understanding that each person has unique professional and personal needs focused on your total well-being. Our range of benefits for full-time employees can be explored at Kelly Corp Benefits & Perks - USA.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.