14903 - Kelly Education Account Manager - Florence, AL

Kelly Services Inc.; Florence (AL); On-site; USD 62,000 - 72,000; Full time

Job summary

Kelly Education is seeking an Account Manager based in Florence, AL to act as the primary partner for assigned clients, overseeing staffing needs and delivering high-quality service. You will develop recruiting strategies, guide new hires, and manage ongoing employee lifecycles to ensure client success.

The role requires onsite presence, strong relationship-building and communication skills, and the ability to collaborate across teams.

Qualifications

• Demonstrated ability to build and maintain relationships in a fast-paced service environment.
• Strong critical-thinking skills and sound judgment for timely decisions.
• Excellent written and verbal communication with clients and stakeholders.
• Highly organized with ability to manage multiple accounts and priorities.
• Ability to use data, reporting, metrics, and trends to monitor performance.
• Comfortable in a dynamic environment with changing priorities while maintaining service quality.
• Experience in account management, customer success, staffing, or related client-facing roles preferred.

Responsibilities

• Serve as the primary day-to-day partner for assigned clients, building strong relationships and delivering high-quality service.
• Develop and execute local recruiting strategies to attract qualified talent and support client staffing needs.
• Guide new talent through onboarding and ensure a positive experience from offer to assignment.
• Manage ongoing employee lifecycle, including coaching, attendance, engagement, and retention strategies.
• Oversee day-to-day staffing delivery, fulfillment, and account health for assigned accounts.
• Respond to client and employee concerns with urgency and professionalism; escalate when needed.
• Track staffing activity, trends, and metrics to improve service delivery and business decisions.
• Identify opportunities to strengthen client partnerships and expand Kelly Education solutions.

Skills

Relationship building

Critical thinking

Communication (written and verbal)

Organizational skills

Data-driven

Cross-functional collaboration

Customer service

Independent work

Job description

14903 - Kelly Education Account Manager - Florence, AL

Florence, AL, USA | Sales/Business Development | Full-time

Job Reference: 14903 - Posted 18-Sep-2026

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey, you can apply your knowledge and passion to move people, organizations, and communities forward. You’ll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team, we celebrate inclusion, caring, and collaboration. As a company, we value your contribution, we work with integrity, and we always put people first-so your impact really will change lives.

Our Kelly Education Account Manager is accountable for:

• Serving as the primary day-to-day partner for assigned clients, building strong relationships, understanding their workforce and staffing needs, and delivering responsive, high-quality service.
• Developing and executing local recruiting strategies to attract and build a pipeline of qualified talent. Partner with recruiting resources and leverage community outreach, events, referrals, and other sourcing strategies to support client staffing needs.
• Guidin new talent through the onboarding process and create a positive, seamless experience from offer through assignment. Ensure employees are prepared, informed, and supported as they begin working with Kelly Education.
• Managing the ongoing employee lifecycle, including performance coaching, attendance and engagement, employee concerns, feedback, recognition, retention strategies, and other talent-related needs in partnership with internal teams and client stakeholders.
• Overseeing the day-to-day delivery of staffing services for assigned accounts, monitoring fulfillment, employee performance, attendance, client satisfaction, and overall account health.
• Responding to client and employee concerns with urgency, professionalism, and sound judgment. Identify solutions, manage issues through resolution, and partner with appropriate internal stakeholders when escalation or additional support is needed.
• Tracking staffing activity, fulfillment, workforce trends, client feedback, performance metrics, and other key indicators to identify challenges, improve service delivery, and support business decisions.
• Identifying opportunities to strengthen client partnerships, retain and expand existing business, and introduce additional Kelly Education solutions that align with evolving client needs.

Essential Skills, Knowledge, and Experience

• Demonstrated ability to build and maintain strong customer, client, employee, or stakeholder relationships in a fast-paced, service-oriented environment.
• Strong critical-thinking skills and sound judgment, with the ability to assess situations, identify solutions, make timely decisions, and take ownership through resolution.
• Excellent written and verbal communication skills, with the ability to build credibility, present solutions, manage expectations, and communicate effectively with clients and stakeholders at all levels.
• Strong organizational and time-management skills, with the ability to manage multiple accounts, competing priorities, deadlines, and changing business needs.
• Ability to work effectively in a matrixed, cross-functional environment while also taking initiative and operating independently with limited day-to-day direction.
• Ability to use data, reporting, metrics, and trends to monitor performance, identify opportunities, evaluate outcomes, and support sound business decisions.
• Comfortable working in a dynamic environment where priorities can change quickly, while maintaining composure, professionalism, and a high level of customer service.
• Experience in account management, customer success, staffing, recruiting, workforce management, sales, operations, human resources, education, or another client-facing service environment is preferred.

Preferred Qualifications

• Two or more years of experience in account management, customer service, staffing, recruiting, workforce management, sales, operations, human resources, education, or a related field.
• Experience managing client relationships and/or supporting a workforce, team, or employee population.
• This is an onsite position requiring regular daily presence at a local Kelly Education office and/or client location.
• Ability to travel locally to client sites, schools, recruiting events, community events, networking events, and other business-related activities as needed.
• A valid U.S. driver's license in good standing is required.
• Must have reliable transportation and the ability to travel to multiple locations within the assigned market as needed.

Base pay range for this position is $62,000-72,000 per year, with a target annual bonus opportunity of 10% of base salary. Final annual compensation will be based on experience and may vary by geographic location.

Compensation package and benefits applicable to the position-understanding that each person has unique professional and personal needs focused on your total well-being. Our range of benefits for full-time employees can be explored atKelly Corp Benefits & Perks - USA.

Kelly is an equal opportunity employer committed to employing a diverse, equitable and inclusive workforce, including, but not limited to, race, gender, individuals with disabilities, protected veterans, sexual orientation, and gender identity. Equal Employment Opportunity is The Law.