Education Operations Specialist, Associate

Infor; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Infor is seeking a Specialist, Awareness & Engagement to design, shape, and deliver high-impact communications and engagement initiatives that connect audiences with Infor U’s programs, offerings, and value.

The role focuses on content development, running awareness campaigns, and advising on engagement tactics. The ideal candidate is digitally savvy, uses AI tools to boost impact, and helps shape communications strategy rather than merely executing it.

Qualifications

• Experience in communications, content development, and/or marketing.
• Experience with writing, editing, and storytelling across formats and audiences.
• Experience using data to improve communications and engagement effectiveness.
• Legal authorization to work permanently in the United States for any employer without visa sponsorship.

Responsibilities

• Develop and deliver high-quality communications and awareness assets across channels (email, newsletters, digital platforms, SharePoint, campaigns).
• Translate complex topics into clear, engaging messaging and effective awareness content.
• Apply storytelling, visual thinking, and modern communication approaches to increase engagement.
• Plan and execute awareness and engagement initiatives end-to-end (launches, campaigns, key programs).
• Define the right mix of channels, tactics, and formats to maximize reach and impact.
• Manage timelines, dependencies, and delivery across stakeholders.
• Act as a communications and engagement partner, helping stakeholders shape messaging and approach.
• Challenge and refine incoming requests to ensure communications are purposeful and outcome-driven.
• Provide recommendations on what to communicate, how to drive engagement, and which tactics to use.

Skills

Communications

Content development

Marketing

Storytelling

Data-driven

Job description

Description

Infor is seeking a Specialist, Awareness & Engagement to design, shape, and deliver high-impact communications and engagement initiatives that connect audiences with Infor U’s programs, offerings, and value.

This is a role responsible for developing content, executing awareness campaigns, and advising on the most effective engagement tactics and messaging approaches. The role ensures that communications are clear, compelling, and aligned with business priorities, while continuously improving how we drive awareness and engagement across audiences.

The ideal candidate is a digitally savvy communicator who brings fresh ideas, uses modern tools and AI to enhance impact, and actively shapes—not just executes—communications and awareness efforts.

Department: Education

Location: Atlanta

Infor is seeking a Specialist, Awareness & Engagement to design, shape, and deliver high-impact communications and engagement initiatives that connect audiences with Infor U’s programs, offerings, and value.

A Typical Day In The Life Includes

• Develop and deliver high-quality communications and awareness assets across channels (e.g., email, newsletters, digital platforms, SharePoint, campaigns).
• Translate complex topics into clear, engaging messaging and effective awareness conten.t
• Apply strong storytelling, visual thinking, and modern communication approaches to increase engagement.
• Plan and execute awareness and engagement initiatives end-to-end (e.g., launches, ongoing campaigns, key programs).
• Define the right mix of communication channels, engagement tactics, and formats to maximize reach and impact.
• Manage timelines, dependencies, and delivery across stakeholders.
• Act as a communications and engagement partner, helping stakeholders shape messaging and approach.
• Challenge and refine incoming requests to ensure communications and awareness efforts are purposeful, clear, and outcome driven.
• Provide recommendations on what to communicate, how to drive engagement, and which tactics to use.

Basic Qualifications

• Experience in communications, content development, and or marketing.
• Experience with writing, editing, and storytelling skills across formats and audiences.
• Experience using data to improve communications and engagement effectiveness.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Preferred Qualifications

• Experience with digital communication channels and awareness campaign tools (e.g., email platforms, SharePoint, engagement platforms).
• Experience in modern and multimedia communication formats (e.g., video, visual, interactive content)
• Experience using AI tools (e.g., Copilot, generative AI) to enhance communications and workflows
• Experience with campaign planning, segmentation, and engagement optimization.
• Exposure to reporting, dashboards, or communications analytics.
• Experience in a global, fast-paced or technology-driven environment.

Location: Hybrid ( Atlanta, GA)

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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