Senior Director, Strategic Programs and Planning

Infor; Atlanta (GA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Infor is seeking a Sr. Director, Strategic Planning & Programs to translate strategy into actionable programs within Customer Success & Experience. You will own planning cadences, QBRs, and all-employee meetings to align leadership and teams around priorities.

Reporting to the SVP, Transformation, this role blends strategic vision with hands-on governance, cross-functional leadership, and AI-enabled insights to drive value and business impact.

Qualifications

• Experience in strategic operations, program management, or business operations roles, including partnering with executives.
• Proven track record turning strategic initiatives into measurable programs.
• Experience owning planning cycles like QBRs or annual/quarterly planning.
• Ability to drive alignment across a complex cross-functional environment without direct authority.
• Exceptional executive communication and ability to turn data into narratives and decision-ready materials.
• Experience leading organizational change and adoption planning.
• Financial and business acumen to evaluate program investments and tradeoffs.
• Analytical and organizational skills to manage multiple initiatives in a fast-paced environment.
• Ability to use AI-forward methods to synthesize information and improve decision quality.
• Legal authorization to work permanently in the United States without sponsorship.

Responsibilities

• Identify and own strategic initiatives lacking clear owners, define scope and success measures.
• Lead cross-functional execution of high-priority programs across CS, Support, Education, Sales, Product, and others.
• Own annual and quarterly planning cycles with milestones and owners.
• Design and run the decision-making cadence, including QBRs and leadership offsites.
• Build executive and external-facing narratives connecting strategy to outcomes.
• Lead change-management planning for strategic initiatives and adoption.
• Track program outcomes and surface risks early for leadership action.
• Apply AI-enabled tools to synthesize insights and improve leadership decisions.

Skills

Strategic planning

Program management

Executive communication

Cross-functional leadership

Change management

Financial acumen

Analytical skills

AI-forward mindset

Narrative development

Executive storytelling

Job description

The Sr. Director, Strategic Planning & Programs leads Customer Success & Experience's most important initiatives from definition through measurable business outcomes, while owning the planning cadence, QBRs, and all-employee meetings that turn strategy into aligned action. This role builds the narrative connecting CSX's strategy, progress, customer impact, and priorities so leadership, the broader team, and key external audiences understand what CSX is building and why it matters.

Description

The Sr. Director, Strategic Planning & Programs leads Customer Success & Experience's most important initiatives from definition through measurable business outcomes, while owning the planning cadence, QBRs, and all-employee meetings that turn strategy into aligned action. This role builds the narrative connecting CSX's strategy, progress, customer value, program progress, risks, and decisions needed.

Reporting to the SVP, Transformation in Customer Success & Experience, this is both a builder and a connector role: translating strategy into programs, cadence, and measurable outcomes that keep the organization moving in the same direction.

A Typical Day In The Life Includes

• Identify and take ownership of strategic initiatives that lack a clear accountable owner, defining scope, success measures, and a path to steady-state operation.
• Lead cross-functional execution of high-priority programs across Customer Success, Support, Education, Sales, Product, and other partner teams, without relying on direct authority.
• Own the annual and quarterly planning cycle, translating executive priorities into roadmaps with clear milestones and owners.
• Design and run the decision-making cadence, including QBRs, leadership offsites, and prioritization reviews, applying structured decision frameworks that speed executive alignment and resolve tradeoffs.
• Build clear executive and external-facing narratives that connect CSX strategy, customer value, program progress, risks, and decisions needed.
• Lead change-management planning for strategic initiatives so decisions translate into adoption, behavior change, stakeholder alignment, and measurable outcomes.
• Track program outcomes and business impact against defined success measures, surfacing risks and dependencies early enough for leadership to act ahead of problems.
• Apply AI-enabled tools and automation to synthesize customer and business insights, improve execution, and increase leadership decision quality.

Basic Qualifications

• Experience in strategic operations, program management, or business operations roles, including prior experience as a direct partner to executive leadership.
• Proven track record of taking a strategic initiative from undefined problem to a running, measurable program.
• Experience owning a planning cycle or operating cadence, such as QBRs, annual/quarterly planning, or executive business reviews.
• Demonstrated ability to drive alignment and execution across a complex, cross-functional environment without direct authority.
• Exceptional executive communication, presentation, and synthesis skills, with the ability to turn ambiguity, data, and cross-functional input into clear narratives and decision-ready materials.
• Experience driving organizational change across complex stakeholder groups, including adoption planning, communications, and operating model or process change.
• Financial and business acumen, with the ability to evaluate program investment, resource tradeoffs, and return on effort
• Analytical and organizational skills, with the ability to manage multiple initiatives simultaneously in a fast-paced environment.
• Ability to use AI-forward ways of working to synthesize information, identify patterns, improve leverage, and create executive-ready outputs.
• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship.

Preferred Qualifications

• Experience in a SaaS, enterprise software, or customer success organization.
• Experience with governance models, executive reporting, and KPI/scorecard design.
• Experience supporting executive thought leadership, strategic narrative development, or customer-facing communications.
• Experience identifying practical use cases for AI or automation that improve operating cadence, customer insight, program governance, or decision quality.

Location: Hybrid Role - 3 days in office (Atlanta, GA; Dallas, TX)

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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