Education IT Support Technician - On-Site

ReNEW Schools; Bastrop (TX); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health benefits including medical, dental, and vision

Paid personal days

Paid parental leave

Participation in the Texas Teacher Retirement System

Job summary

ReNEW Schools in Bastrop, TX, is seeking an IT Support Technician to provide in-person technical support for educational technology. The role involves troubleshooting hardware and software, providing customer service, and maintaining technical documentation.

The successful candidate will have a high school diploma and proven experience in the technical support field, as well as strong communication skills. Key benefits include health coverage and paid personal days.

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• Proven experience delivering exceptional customer service in a technical support role.
• Strong written and verbal communication skills.

Responsibilities

• Provides Tier 1–2 desktop support to teachers and staff by diagnosing, troubleshooting, and repairing issues with devices.
• Installs and troubleshoots client, cloud, and network-based software.
• Documents policies, procedures, and knowledge base articles to improve technical support.
• Monitors support trends to improve service quality.

Skills

Customer service

Technical troubleshooting

Communication skills

Windows 10

ChromeOS

macOS

iOS

Google Admin Console

Networking

Basic hardware repair

Education

High school diploma or equivalent

Post-secondary education

Tools

Google Admin Console

Ticketing system

Job description

ReNEW Schools in Bastrop, TX, is seeking an IT Support Technician to provide in-person technical support for educational technology. The role involves troubleshooting hardware and software, providing customer service, and maintaining technical documentation.

The successful candidate will have a high school diploma and proven experience in the technical support field, as well as strong communication skills. Key benefits include health coverage and paid personal days.