Education IT Helpdesk Technician: Student & Staff Support

ReNEW Schools; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

ReNEW Schools in Austin is seeking an IT Helpdesk Technician to provide essential technical support for staff and scholars. This role involves ensuring effective access to technology, troubleshooting issues, and maintaining the Student Helpdesk during school hours.

The ideal candidate will have strong problem-solving skills, familiarity with multiple operating systems, and experience in a technical support role. A commitment to ReNEW Schools' mission and effective communication skills are essential for success.

Qualifications

• Strong problem-solving skills and adaptability in technology.
• Basic knowledge of troubleshooting, hardware replacement, and A/V equipment.
• Spanish fluency is a strong plus.

Responsibilities

• Support staff and students with technology issues.
• Prioritize and resolve IT tickets efficiently.
• Maintain and support the Student Helpdesk during school hours.

Skills

Problem-solving skills

Enterprise network troubleshooting

Experience with macOS, Windows, and Chrome OS

Social and communication skills

Education

GED or high school diploma

Job description

ReNEW Schools in Austin is seeking an IT Helpdesk Technician to provide essential technical support for staff and scholars. This role involves ensuring effective access to technology, troubleshooting issues, and maintaining the Student Helpdesk during school hours.

The ideal candidate will have strong problem-solving skills, familiarity with multiple operating systems, and experience in a technical support role. A commitment to ReNEW Schools' mission and effective communication skills are essential for success.