MACS Technology Coordinator

Roman Catholic Diocese of Charlotte; Charlotte (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

The Roman Catholic Diocese of Charlotte seeks a Technology Coordinator to serve as the primary technology support person for MACS sites. You will report to the school Principal and to the Diocese's Technology Services Office, handling level I and II tickets and keeping the network, devices, and software running smoothly.

You will work with Diocesan teams on technology projects, manage Google Workspace and Apple devices, and help staff stay trained on hardware and software essential for teaching

Qualifications

• Required CompTIA A+ Certification.
• At least 1 year of PC support experience in a school or corporate setting.
• Ability to manage Google Workspace and Apple devices; familiarity with AD/Entra.

Responsibilities

• Handle level I and II helpdesk tickets for MACS sites.
• Triage, document, and close tickets in Autotask for end-users.
• Manage Google Workspace provisioning and ChromeOS devices.
• Administer Microsoft Entra and Active Directory user accounts.
• Troubleshoot Windows 365, Teams, iOS/iPadOS, macOS, and Apple TV.
• Administer Apple School Manager and license management.
• Support endpoint management and device lifecycle across schools.
• Assist with network printer setup and peripheral devices.
• Collaborate with Diocesan teams on technology projects.

Skills

CompTIA A+ Certification

PC support

Helpdesk support

Communication skills

Team collaboration

Education

Associate Degree in Information Technology

Tools

Autotask

Microsoft Entra

Active Directory

Google Admin Console

Apple School Manager

Job description

POSITION SUMMARY

Serves as the primary technology support employee for one (or multiple) Mecklenburg Area Catholic Schools (MACS) site(s). The position is a MACS employee, as such, takes direction from the school's Principal and administrative staff, while direct reporting is through The Diocese of Charlotte's Technology Services Office. Technology Coordinator is assigned support tickets and provides level I and level II technical support for end-users for the computer and network environment. May be asked to assist RCDOC PC Support staff on level I and II tickets as needed for Diocese of Charlotte (DOC) and Catholic Charities Diocese of Charlotte (CCDOC). This employee serves as a project team member on technology projects. Works with various Diocesan entities delivering technology solutions that align with the strategic direction of the organization.

Description

Serves as the primary technology support employee for one (or multiple) Mecklenburg Area Catholic Schools (MACS) site(s). The position is a MACS employee, as such, takes direction from the school's Principal and administrative staff, while direct reporting is through The Diocese of Charlotte's Technology Services Office. Technology Coordinator is assigned support tickets and provides level I and level II technical support for end-users for the computer and network environment. May be asked to assist RCDOC PC Support staff on level I and II tickets as needed for Diocese of Charlotte (DOC) and Catholic Charities Diocese of Charlotte (CCDOC). This employee serves as a project team member on technology projects. Works with various Diocesan entities delivering technology solutions that align with the strategic direction of the organization.

Essential Functions

• Works in Autotask helpdesk ticketing system; triage and prioritize tickets, uses Autotask as a primary tool for tracking, documenting, communicating, and closing helpdesk tickets with customers.
• Deliver level I and level II technical support for MACS and Diocese of Charlotte employees.
• Uses Microsoft Entra and Active Directory and assists in user account management.
• Troubleshoot Microsoft Windows/365 and Microsoft Teams; answer "how to" questions.
• Troubleshoot Apple iOS/iPadOS, MacOS, and Apple TV devices. Helps manage Apple apps and licenses via Apple School Manager.
• Administer the school's portion of Google Workspace via Google Admin Console, including provisioning accounts and ChromeOS devices.
• Assists with endpoint management including desktop management, mobile device management, updating OS and other software, inventory/asset management for their schools, and device lifecycle management and deployment.
• Network printer setup and ability to troubleshoot printing issues.
• Install, configure, troubleshoot, and maintain computer peripherals and connected devices including interactive projectors and A/V equipment (e.g. cleaning projector filters), printers, scanners, VoIP phones, wireless appliances, cameras, etc.

Other Responsibilities

• Works with senior team members on projects and service requests.
• Assists with school technology budgets and advises school staff on technology needs.
• Train school staff on computer hardware and software use for educating students.
• Use technology request form (EA) or vendor quote when requesting purchase of all technology items.
• Perform other duties assigned by school principal (e.g. rostering for Ed Tech websites).

Requirements

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Required; CompTIA A+ Certification
• Required; at least one (1) year of "on the job" experience providing PC support in a corporate and/or school environment
• Preferred; Associate Degree in Information Technology, Computer Science, Networking, or equivalent
• Ability to react to an ever-evolving technology environment with a desire for continued training
• Possess excellent communication, organizational, and interpersonal skills
• Research solutions to resolve unique technical issues
• Knowledge and general understanding of virtual technologies
• Have a general understanding of NIST, ISO, and SANS standards
• Must have a good record of accomplishment working as part of a team to accomplish common objectives
• Candidates should be detail oriented with the ability to prioritize and juggle multiple tasks
• Preferred candidates will possess the ability to set and meet deadlines