Higher-Ed Adoption & Success Manager

Autodesk; Phoenix (AZ); On-site; USD 82,000 - 148,000; Full time

Job summary

Autodesk's Education Named Accounts team seeks a Customer Success Manager to help higher-education institutions adopt Autodesk solutions and realize measurable value. You will translate adoption opportunities into success plans and drive execution alongside customers and Autodesk teams.

In this role you will own onboarding, training, enablement, and ongoing adoption activities, monitor usage and engagement, and build trusted relationships with educators, IT stakeholders, and curriculum leaders.

Qualifications

• 4 years of experience in customer success, technology adoption, or related customer-facing discipline.
• Experience helping customers implement and realize value from technology solutions.
• Strong analytical skills to interpret adoption data and customer feedback.

Responsibilities

• Own execution of customer success and adoption plans for Named Accounts, translating priorities into actions, milestones and success measures.
• Plan and execute onboarding, training, enablement, and other activities to help customers adopt Autodesk solutions in courses and curricula.
• Coordinate Autodesk resources and Learning Partners to support adoption, identify barriers, and drive resolutions.
• Monitor product usage and course adoption to assess adoption health and engagement.
• Analyze adoption trends and feedback, identify risks and opportunities, and report findings to the account team.
• Capture outcomes and success stories, contributing insights to QBRs and account planning.
• Build trusted relationships with educators, curriculum leaders, and IT stakeholders involved in adoption.
• Partner with the Senior Account Manager on priorities and adoption strategy; share progress and risks with the broader team.
• Maintain customer success documentation and continuously build product, technical, and customer success skills.

Skills

Customer success

Analytics

Communication

Relationship-building

Job description

Autodesk's Education Named Accounts team seeks a Customer Success Manager to help higher-education institutions adopt Autodesk solutions and realize measurable value. You will translate adoption opportunities into success plans and drive execution alongside customers and Autodesk teams.

In this role you will own onboarding, training, enablement, and ongoing adoption activities, monitor usage and engagement, and build trusted relationships with educators, IT stakeholders, and curriculum leaders.