Education Adoption & Success Manager

Autodesk; Boston (MA); On-site; USD 82,000 - 148,000; Full time

Job summary

Autodesk is seeking a Customer Success Manager for Education Named Accounts in the Boston area to help higher-education institutions adopt Autodesk solutions and achieve measurable value. You will translate adoption opportunities into success plans and drive their execution in collaboration with account, technical, product, learning, marketing, and support teams.

The role demands strong customer success discipline, clear communication, analytical problem-solving, and proactive execution.

Qualifications

• 4 years experience in customer success, technology adoption, implementation, enablement, or a related customer-facing discipline.
• Experience helping customers implement, adopt, and realize value from technology solutions.
• Strong analytical skills, including the ability to interpret adoption data and customer feedback and recommend action.
• Strong relationship-building and communication skills across technical and non-technical stakeholders.

Responsibilities

• Own execution of customer success and adoption-realization plans for assigned Named Accounts, translating defined account and course-adoption priorities into clear actions, milestones, and success measures
• Plan and execute onboarding, training, enablement, and other activities that help customers adopt Autodesk solutions and integrate them into courses, curricula, and programs
• Coordinate Autodesk technical resources, product experts, and Learning Partners to support adoption; proactively identify barriers, drive resolution, and escalate issues requiring broader account or strategic intervention
• Monitor product usage, course adoption, and customer engagement to assess adoption health
• Analyze adoption trends and customer feedback to identify risks, gaps, and opportunities; report findings and recommendations to the account team
• Capture outcomes, proof points, and success stories, and contribute insights to customer QBRs and account planning
• Build trusted relationships with educators, faculty, curriculum leaders, and IT stakeholders involved in adoption
• Partner with the Senior Account Manager on customer priorities and adoption strategy; share context, progress, and risks with the broader account team
• Maintain customer success documentation and account information; apply feedback to continuously build product, technical, and customer success skills

Skills

Customer success

Data analysis

Communication

Relationship building

Project management

Job description

Autodesk is seeking a Customer Success Manager for Education Named Accounts in the Boston area to help higher-education institutions adopt Autodesk solutions and achieve measurable value. You will translate adoption opportunities into success plans and drive their execution in collaboration with account, technical, product, learning, marketing, and support teams.

The role demands strong customer success discipline, clear communication, analytical problem-solving, and proactive execution.