Education Credit Coordinator Co-op - Sales Support

EF Education First Ltd.; Boston (MA); Hybrid; USD 42,000 - 44,000; Full time

Job summary

EF Education First, Cultural Care Au Pair in Cambridge, MA, invites you to join its Program Compliance Co-Op (Education Credit Coordinator) within the Extensions Team. You will help ensure au pairs meet federal education credit requirements, supporting extension discussions and compliance workflows.

The role emphasizes collecting and reviewing education documents, coordinating with au pairs, host families, and coordinators, and maintaining accurate records to keep extension timelines on track.

Qualifications

• Strong attention to detail with a demonstrated ability to review and assess documents accurately and consistently.
• Excellent written and verbal communication skills, with the ability to convey compliance requirements clearly to a diverse, international audience.
• Proven ability to manage a high volume of submissions, prioritize competing tasks, and meet deadlines in a fast-paced environment.
• Highly organized, self-motivated, and comfortable working independently with minimal supervision.
• Collaborative mindset with experience working cross-functionally, particularly in support of a sales or client-facing team.

Responsibilities

• Collect, organize, and track au pairs’ education credit documentation and maintain accurate status records in internal systems, ensuring submissions are received before extension eligibility deadlines.
• Review coursework records, transcripts, and certificates against U.S. Department of State requirements; approve qualifying submissions or promptly flag incomplete or nonqualifying documentation.
• Serve as the primary contact for education credit inquiries, managing the Extension team’s inbound queue by responding directly or routing cases to the appropriate specialist.
• Clearly communicate approval decisions, outstanding requirements, and next steps to au pairs, host families, and local coordinators, providing guidance consistent with federal program standards.
• Partner with the extension sales team to share timely, reliable education credit status updates and support extension conversations.
• Liaise with education course providers, keep internal resources updated as course offerings and recommendations change, and monitor submission trends to identify bottlenecks and recommend process improvements.

Skills

Attention to detail

Communication

Time management

Organization

Collaboration

Job description

EF Education First, Cultural Care Au Pair in Cambridge, MA, invites you to join its Program Compliance Co-Op (Education Credit Coordinator) within the Extensions Team. You will help ensure au pairs meet federal education credit requirements, supporting extension discussions and compliance workflows.

The role emphasizes collecting and reviewing education documents, coordinating with au pairs, host families, and coordinators, and maintaining accurate records to keep extension timelines on track.