Education Credit Coordinator Co-Op (Sales Support)

Cultural Care, Inc.; Boston (MA); Hybrid; USD 36,000 - 44,000; Full time

Job summary

Cultural Care Au Pair in Cambridge, MA is seeking a Program Compliance Co-Op (Sales Support) to assist the Extensions Team with education credit documentation and compliance processing. This Education Credit Coordinator role helps ensure au pairs meet federal requirements and supports timely extension conversations with host families and coordinators.

You will collect and review records, communicate decisions, and collaborate with the sales team to keep extensions moving smoothly during a 2027

Qualifications

• Strong attention to detail with a demonstrated ability to review and assess documents accurately and consistently.
• Excellent written and verbal communication skills, with the ability to convey compliance requirements clearly to a diverse, international audience.
• Proven ability to manage a high volume of submissions, prioritize competing tasks, and meet deadlines in a fast-paced environment.
• Highly organized, self-motivated, and comfortable working independently with minimal supervision.
• Collaborative mindset with experience working cross-functionally, particularly in support of a sales or client-facing team

Responsibilities

• Collect, organize, and track au pairs’ education credit documentation and maintain accurate status records in internal systems, ensuring submissions are received before extension eligibility deadlines.
• Review coursework records, transcripts, and certificates against U.S. Department of State requirements; approve qualifying submissions or promptly flag incomplete or nonqualifying documentation.
• Serve as the primary contact for education credit inquiries, managing the Extension team’s inbound queue by responding directly or routing cases to the appropriate specialist.
• Clearly communicate approval decisions, outstanding requirements, and next steps to au pairs, host families, and local coordinators, providing guidance consistent with federal program standards.
• Partner with the extension sales team to share timely, reliable education credit status updates and support extension conversations.
• Liaise with education course providers, keep internal resources updated as course offerings and recommendations change, and monitor submission trends to identify bottlenecks and recommend process improvements.

Skills

Attention to detail

Communication skills

Organization

Multitasking

Cross-functional collaboration

Job description

Cultural Care Au Pair in Cambridge, MA is seeking a Program Compliance Co-Op (Sales Support) to assist the Extensions Team with education credit documentation and compliance processing. This Education Credit Coordinator role helps ensure au pairs meet federal requirements and supports timely extension conversations with host families and coordinators.

You will collect and review records, communicate decisions, and collaborate with the sales team to keep extensions moving smoothly during a 2027