Education Adoption Product Lead

United States Digital Space LLC; Bellevue (IL); Hybrid; USD 99,000 - 149,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid leave

Job summary

the company is seeking a Customer Acceleration Product Adoption Manager to own the education subscription product and oversee the broader education offerings. You will collaborate with Product, Marketing, Field Sales, and Customer First to drive adoption, retention, and growth.

This role emphasizes turning strategy into executable requirements, designing adoption programs, and defining success metrics anchored in learner engagement and business outcomes.

Qualifications

• Experience in product management or product ownership, backlog management, writing requirements or user stories, and contributing to a product roadmap.
• Proven ability to define success metrics and use data to measure product or program effectiveness, connecting user engagement to business outcomes and communicating results clearly to stakeholders.
• Experience conducting customer or user research and applying insights, including personas and journey mapping, to inform product decisions and program design.
• Demonstrated ability to translate complex technical concepts into clear, value-based language for diverse audiences.
• Experience working cross-functionally across product, marketing, and customer success teams to align on shared goals and drive execution.
• Working knowledge of training, credentialing, certification, or enablement functions and how they intersect with customer success and GTM motions.

Responsibilities

• Own the education subscription product roadmap: Serve as the product owner for the company's education subscription, managing the backlog, defining requirements, and prioritizing improvements based on customer needs, business goals, and data insights.
• Translate product and GTM strategy into education action: Partner with Product and PMM to distill roadmaps and GTM strategies into clear requirements and priorities, equipping the Customer Content team with insights needed to ensure training, knowledge, badges, certifications, and online/community experiences are ready ahead of every release.
• Execute adoption programs: Design and execute targeted programs that increase awareness, engagement, and adoption, in partnership with the Digital Growth, Marketing and Customer First teams.
• Define and measure impact: Establish success metrics for the education subscription and public catalog. Build and maintain reporting that connects learner engagement and skill building to customer health metrics to inform roadmap prioritization and demonstrate business value.
• Optimize the journey to expertise: Partner with the Platforms and Customer Content teams to identify friction points in the customer learning journey and advocate for improvements that make it easier for customers to find, access, and benefit from education resources at the right moment.
• Connect education to the broader success journey: Partner with Customer Acceleration and Customer First leadership teams to contribute to the ongoing evolution of how education, success packages, and related offerings work together to deliver a cohesive, high-value customer experience.

Skills

Product management

Backlog management

Requirements writing

Metrics definition

Customer research

Cross-functional collaboration

Training/enablement knowledge

Tools

LMS platform

BI tools

Job description

the company is seeking a Customer Acceleration Product Adoption Manager to own the education subscription product and oversee the broader education offerings. You will collaborate with Product, Marketing, Field Sales, and Customer First to drive adoption, retention, and growth.

This role emphasizes turning strategy into executable requirements, designing adoption programs, and defining success metrics anchored in learner engagement and business outcomes.