Customer Education & Adoption Product Lead

Okta; Chicago (IL); On-site; USD 99,000 - 149,000; Full time

Benefits offered by this job

Equity

Bonus

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Flexible Spending Account

Paid Leave

Job summary

Okta is seeking a Customer Acceleration Product Adoption Manager to own Okta’s education subscription product and related education offerings. You will partner with Product, Marketing, Customer Content, Field Sales, and Customer First to ensure training, badges, certifications, and online/community experiences are ready ahead of every release, driving adoption and long-term value.

You will define success metrics, build reporting that links learner engagement to customer health, and collaborate

Qualifications

• Experience in product management or ownership with backlog duties.
• Ability to define success metrics and tie engagement to outcomes.
• Experience with customer or user research and personas.
• Ability to translate complex tech into clear value language.
• Cross-functional collaboration with product, marketing, and customer success.
• Knowledge of training, credentialing, or enablement in CS and GTM.

Responsibilities

• Own the education subscription product roadmap and backlog.
• Translate strategy into education requirements for content teams.
• Design and execute adoption programs with cross-functional partners.
• Define and measure impact with learner engagement and health metrics.
• Optimize learning journeys and reduce friction.
• Align education with broader customer success initiatives.

Skills

Product ownership

Backlog management

Requirements writing

Data-driven metrics

User research

Personas & journeys

Cross-functional collaboration

Education/enablement knowledge

Tools

BI tools

LMS experience

Analytics tools

Job description

Okta is seeking a Customer Acceleration Product Adoption Manager to own Okta’s education subscription product and related education offerings. You will partner with Product, Marketing, Customer Content, Field Sales, and Customer First to ensure training, badges, certifications, and online/community experiences are ready ahead of every release, driving adoption and long-term value.

You will define success metrics, build reporting that links learner engagement to customer health, and collaborate