EdTech Growth & Community Programs Lead

Inspira Education; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% health coverage

Flexible paid-time off

Learning and development budget

401(k) retirement savings plan with matching

Job summary

A fast-growing education company in New York is seeking an operations leader to drive business growth and enhance student and counselor experiences. This role involves designing programs, managing counselor recruitment, and building community engagement initiatives. Ideal candidates have extensive experience in operations, customer success, and a familiarity with CRM tools. Competitive compensation and benefits are offered.

Qualifications

• 3–7 years of experience leading teams in operations or customer success.
• Ability to manage escalations and collaborate empathetically.
• Experience in high-growth service or education environments.

Responsibilities

• Own the counselor recruitment and onboarding process.
• Lead customer escalation function for issue resolution.
• Develop engagement programs for community building.

Skills

Leadership in operations

Customer success management

Program management

Recruitment experience

CRM optimization skills

Tools

HubSpot

Salesforce

Airtable

Job description

A fast-growing education company in New York is seeking an operations leader to drive business growth and enhance student and counselor experiences. This role involves designing programs, managing counselor recruitment, and building community engagement initiatives. Ideal candidates have extensive experience in operations, customer success, and a familiarity with CRM tools. Competitive compensation and benefits are offered.