Education Customer Success Lead — District Partnerships

Magma Math; Dallas (TX); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Collaborative team environment

Opportunity to influence company growth

Travel Opportunities

Job summary

Magma Math is seeking a Customer Success professional based in Dallas (Addison) to manage district partnerships and ensure educators derive maximum value from our solutions. This role requires building strong relationships with district leaders, guiding them on product usage, and driving adoption of best-in-class math instruction.

With a focus on collaboration and customer insights, the successful candidate will work closely with Account Management, Product, and Sales teams, shaping the customer experience positively. The role includes visiting partner districts and participating in a hybrid work culture with four days in the office.

Qualifications

• 2–5 years in Customer Success, preferably in startup or ed-tech.
• Strong relationship-building skills with proven retention success.
• Data-driven approach to decision-making.

Responsibilities

• Own relationships with district leaders and teachers.
• Run onboarding and adoption end-to-end.
• Deliver engaging training sessions.

Skills

Customer relationship management

Data analysis

Problem-solving

Public speaking

Ed-tech understanding

Job description

Magma Math is seeking a Customer Success professional based in Dallas (Addison) to manage district partnerships and ensure educators derive maximum value from our solutions. This role requires building strong relationships with district leaders, guiding them on product usage, and driving adoption of best-in-class math instruction.

With a focus on collaboration and customer insights, the successful candidate will work closely with Account Management, Product, and Sales teams, shaping the customer experience positively. The role includes visiting partner districts and participating in a hybrid work culture with four days in the office.