Education Tech Customer Success Manager II

Renaissance

Little Rock (AR)

On-site

USD 56,000 - 77,000

Full time

14 days+

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Benefits offered by this job

World Class Health Benefits: Medical,

401(k) and Roth 401(k) with company m

Paid Vacation and Sick Time Off

12 Paid Holidays

Parental Leave & Milk Stork program

Tuition Reimbursement

Life & Disability Insurance

Well-being Programs

Job summary

Renaissance is seeking a Customer Success Manager II to lead a portfolio of district and school accounts, guiding onboarding, adoption, and renewal to maximize student learning outcomes. You will work with cross-functional teams to ensure value delivery and customer satisfaction.

Based in the United States with a Georgia-focused territory, the role involves ~15–20% travel to schools and districts. You will drive strategic conversations, foster product adoption, and contribute to revenue growth

Qualifications

2–3 years of customer success experience in SaaS or education tech.
Strong understanding of the K-12 education landscape.
Excellent communication and negotiation skills.
Proven track record of meeting and delivering outcomes.

Responsibilities

Independently manage a book of business across territories and execute strategic plans.
Ensure customers remain delighted throughout their journey with Renaissance.
Collaborate with Sales, Support and Education to drive revenue growth.
Lead strategic conversations to align product value with customer goals.
Drive advanced product adoption strategies and scalable solutions.
Analyze customer feedback and metrics to provide actionable insights.
Monitor onboarding and proactively mitigate risks of churn.