EdTech CSM | Strategic Customer Success & Growth (BeNeLux)

Remote Worker LTD.

United States

Remote

USD 90,000 - 120,000

Full time

6 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Ownership program

Flexible work culture

Generous time off

Wellness programs

Tuition reimbursement

Learning & development resources

Job summary

Instructure is seeking a Customer Success Manager to partner with senior educational stakeholders across BeNeLux and Central Europe. You will drive adoption, retention, and growth while advocating for helpful product enhancements.

The role requires fluency in English and Dutch, 4+ years in CS or SaaS, and a strong affinity for education technology. You will collaborate with sales, product, and engineering in a fast-paced, remote-friendly environment.

Qualifications

Fluency in English and Dutch; strong communication skills.
Minimum 4 years in Customer Success or SaaS account management, ideally in Educational Technology.
Background or affinity in education + passion for education technology.
Experience with CRM and project management tools.
Bachelor's degree required.

Responsibilities

Build and nurture trusted relationships with senior educational stakeholders to align on outcomes.
Identify challenges and propose Instructure solutions.
Drive product adoption, maximize revenue retention, and support pipeline growth with sales.
Gather customer feedback to advocate for platform enhancements.
Manage tasks under pressure and participate in cross-functional initiatives.