eDiscovery Operations Analyst

Epiq Systems (Private) Limited; Overland Park (KS); On-site; USD 55,000 - 65,000; Full time

Job summary

Epiq Systems is seeking a Project Analyst to be the primary internal process monitor for the Client Services department. The PA will support the Project Manager in tracking, organizing, processing, and promoting client data and workflows, serving as the daily point of contact for client requests and the queue manager of client priorities.

The role requires strong organization, Relativity Processing expertise, and the ability to coordinate across teams.

Qualifications

• High technical aptitude with database programs, text editors and review platforms.
• Proficient knowledge of Relativity Processing.
• Working knowledge of Relativity including, but not limited to: Fields, Choices, Views, Layouts, RDC - Import/Export, Searching, STRs, and Imaging/OCR Sets.
• Highly organized and able to monitor and effectively record progress of multiple processes.
• Availability to work extended hours as needed when client project loads increase.
• Possess excellent customer service, interpersonal and communication skills.
• Ability to manage multiple tasks with excellent follow through, professional communication, and attention to detail.
• Proven ability to work well in a team based environment.
• Available to work on-call periodically through the week and occasional weekends.
• Sitting for extended periods of time.

Responsibilities

• Work as the single-point of contact on daily requests from multiple parties on various matters and escape to the Project Manager as necessary.
• Draft processing statements of work and Playbook(s) to be used by other Departments in executing their portions of a project
• Obtain, examine, and prepare client data for processing
• Process data through Relativity Processing application
• Troubleshooting and routine support of Relativity Processing and Workspace(s).
• Utilize downtime to assist CS department in routine client requests.
• Interpret client needs and PM instructions in order to accurately and efficiently pass them on to other operational groups
• Assist in troubleshooting and resolving any client issues with delivered or hosted data
• Monitor and report on the progress of client projects through the multiple departments at Epiq

Skills

Relativity Processing

Database aptitude

Text editors

Organized

Customer service

Tools

Relativity

Job description

Epiq Systems is seeking a Project Analyst to be the primary internal process monitor for the Client Services department. The PA will support the Project Manager in tracking, organizing, processing, and promoting client data and workflows, serving as the daily point of contact for client requests and the queue manager of client priorities.

The role requires strong organization, Relativity Processing expertise, and the ability to coordinate across teams.