eDiscovery Hosting Analyst

Consilio-LL; United States; Remoto; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Consilio LLC seeks a Hosting Analyst to manage data hosting activities for attorney review, including user and case administration, loading documents, and index management. You will support production-ready data and perform TIFF/PDF conversions and exports.

The role requires excellent communication, organization, and the ability to handle multiple requests, resolve access issues, and maintain quality. Weekend hours may be needed; remote option may be available.

Competenze

• BA/BS degree preferred.
• 2+ years in a litigation support environment with eDiscovery systems preferred.
• Strong communication skills (written, verbal, presentation).
• Customer service oriented, able to work additional hours including weekends.

Mansioni

• Perform hosting activities to prepare data for attorney review (user/case administration, loading documents, searches, index management).
• Prepare data for production (TIFF/PDF conversion, branding, exports, load file generation).
• Handle service requests via email, tickets, voicemail, phone, IM; escalate when needed.

Conoscenze

Communication

Time management

Teamwork

Problem solving

Formazione

BA/BS degree

Strumenti

MS Office

eDiscovery tools

Data hosting services

Descrizione del lavoro

Overview

The Hosting Analyst will perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.

Responsibilities

• Perform hosting activities necessary to prepare data for attorney review, including user and case administration, loading documents, performing searches, and index management.
• Perform hosting activities necessary to prepare data for production, including conversion to TIFF or PDF, branding, exporting documents, and load file generation.
• Answer and appropriately handle incoming service requests via email, ticketing system, voicemail, phone, IM, and in person. Escalate problems when appropriate.
• Conduct quality control evaluations of each process performed.
• Work effectively as part of a project team.
• Solve basic technical issues, such as user access errors, TIFF conversion errors, and file loading errors.
• Perform end-to-end document productions.
• Assist with the resolution of any software issues related to the supported applications.
• Provide support for escalated service requests, including problem identification and resolution.
• Solve moderate technical issues, such as document permission errors, production export errors, custom object troubleshooting, and data normalization.
• Ensure compliance with policies and procedures.
• Provide assistance and guidance to other team members.

Qualifications

• BA/BS degree, 2 years’ experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters preferred.
• Proficiency with data hosting services (case administration, loading data into database applications, performing queries, preparing exports).
• Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.
• Customer service oriented, willing to work additional hours as necessary including weekends.
• Strong organizational skills and able to effectively manage multiple projects in fast paced environment with tight time deadlines.
• Proficiency in MS Office applications and operating systems preferred.
• Experience with software applications common to the eDiscovery process including processing and hosting tools.
• Strong analytical and problem-solving skills and demonstrated ability to work independently and in a team environment.
• Maintains high quality standards and attention to detail in work product.

Consilio’s True North Values

• Client Experience | Listen for the “why”. Clearly define success. Be accountable. Go the extra distance to create moments that matter.
• Collaboration | Treat everyone with respect. Welcome diverse views. Partner across geography, generations, and teams. Rally around final decisions.
• Innovation | Always be curious (ABC). Challenge the status quo. Experiment and fail forward. Build for the future.
• Grit | Focus on what matters. Work with passion and persistence. Think like an owner. Deliver results you’re proud of.

Consilio, LLC isan EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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