Litigation Support Analyst (Hosting)

TransPerfect Legal; New York (NY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

TransPerfect Legal Solutions (TLS) seeks a detail-oriented professional to provide hosting support to project teams and assist the SAM group. You will manage ESI processing, hosting, and document productions for law firms and Fortune 500 clients, with emphasis on accuracy and timely delivery.

Candidates should have a bachelor’s degree and strong MS Office skills, plus excellent written and oral communication.

Qualifications

• Bachelor’s Degree in related field with strong technical background helpful.
• Knowledge of MS Office applications required.
• Ability to convey technical processes in plain language.
• Strong organizational and time-management skills.
• Excellent customer service and written/oral communication skills.
• Willingness to work overtime, including evenings and weekends.

Responsibilities

• Provide technical hosting support to Project Management Teams and SAM team.
• Assist with ESI culling, processing, hosting and conversion for end clients.
• Manage communications with PM teams and clients throughout case life cycle.
• Assist with email gate keeping for Managed Services clients.
• Support billing and invoice QC for Managed Services and clients.
• Organize and maintain historical data and client profitability reports.
• Troubleshoot tech issues and respond to client questions about hosting software.

Skills

Communication skills

Customer service

Written communication

Organizational skills

Overtime availability

Education

Bachelor's degree

Tools

MS Office

MS Access

SQL

Visual Basic

Job description

Who We Are

TransPerfect Legal Solutions(TLS) empowers legal professionals to leverage AI, analytics, and multi-language technology across e-discovery, forensic consulting, due diligence, privacy, managed review, and staffing projects. TLS delivers software and service solutions to every Am Law 200 and Global 100 firm, and the majority of Fortune 500 corporate legal departments.

What You Will Be Doing

Provide technical Hosting support to Project Management Teams globally, as well as administrative support to the SAM team, and assist with Managed Services clients. Manage electronic discovery solutions for the culling, processing, hosting and conversion of electronically stored information (ESI) for end clients consisting of mainly law firms and Fortune 500 companies.

• Communicate with Project Management Teams as well as clients in order to effectively execute tasks throughout the life cycle of a case.
• Assist with E-mail gate keeping of Managed Services clients.
• Support with billing and invoice QC of Managed Services and inclusively billed clients.
• Organize and maintain all historical data and reports related to client profitability.
• Troubleshoot any tech-related issues, both internally and externally.
• Be available to answer client questions about web hosting software and perform various administrative functions of the application(s) to meet clients’ needs.
• Handle multiple projects and jobs to ensure deadlines are met.
• Develop and utilize strong analytical skills to research potential solutions and determine appropriate course of action.
• Ensure jobs are completed according to client, and industry standards, and that job specifications and deadlines are adhered to.
• Perform other tech-based special projects or duties when required.
• Work with Relativity and LAW to execute document productions, including bates stamping, creating load files and performing OCR

Who We Are Looking For

• Bachelor’s Degree in related field, such as computer sciences or information management-technology, a strong technical background is helpful.
• Knowledge of MS Office applications required.
• Ability to convey technical processes and terminology into easy to understand language.
• Strong organizational skills.
• Excellent customer service skills.
• Strong written and oral communication skills.
• Available to work overtime, including evenings and weekends as needed.
• Ability to work well under pressure and meet tight deadlines.
• Positive attitude and ability to develop and implement new ideas to create customized solutions on a client by client basis.

Desired Skills and Experience

• Experience in litigation technology/vendor side preferred.
• General data analytics experience.
• MS Access / database experience.
• Knowledge of SQL and/or Visual Basic.
• Experience with LAW PreDiscovery or IPRO is a major plus.
• Experience with Concordance and Summation is a plus.
• Experience administrating Relativity.

Where Your Career Is Going

At TransPerfect, there are a lot of growth opportunities. The successful candidate will be ambitious and motivated with the ability to learn quickly. If you’re ready to join a growing company and jumpstart your career, we want to hear from you!All departments offer career growth and development that can combine your skills, interest, and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law

Location

• New York City, New York, United States

Work Arrangement

Hybrid

Job Category

Client Services

Contract Type

Full-time, Permanent