eDiscovery Customer Success Manager (Fully Remote)

Consilio LLC; États-Unis; À distance; USD 110 000 - 150 000; Plein temps

Résumé du poste

Consilio LLC in the United States is seeking a seasoned professional to serve as the primary client-facing contact for implementation and post-implementation success, building trusted relationships with key stakeholders across client organizations.

The role drives adoption of Managed Services workflows, promotes client self-sufficiency through training and documentation, and monitors value realization to ensure ongoing client satisfaction and success.

Responsabilités

• Act as the primary client-facing contact for implementation and post-implementation success, building trusted relationships with key stakeholders.
• Drive adoption of Managed Services workflows, promote client self-sufficiency through training and documentation, and monitor value realization.
• Partner with Project Managers, Account teams, and cross-functional groups to align client objectives, ensure account health, and identify growth opportunities.

Description du poste

• Act as the primary client-facing contact for implementation and post-implementation success, building trusted relationships with key stakeholders.
• Drive adoption of Managed Services workflows, promote client self-sufficiency through training and documentation, and monitor value realization.
• Partner with Project Managers, Account teams, and cross-functional groups to align client objectives, ensure account health, and identify growth opportunities.