EDI Programmer/Analyst III – Hybrid Work

State of Tennessee; Nashville (TN); Hybrid; USD 62,000 - 75,000; Full time

Job summary

State of Tennessee’s TennCare Division seeks a Programmer/Analyst 3 (PA3) to provide technical and operational support on the EDI team. The role focuses on incident resolution, transaction processing, and system administration, with responsibility for daily ServiceNow queues and data integrity across legacy EDI and modern MFT transitions.

As an individual contributor, you will monitor SLAs, perform data processing tasks, review code set updates, and draft SOPs.

Qualifications

• Bachelor’s degree from an accredited college or university with a bachelor’s degree AND two years of professional experience in software development, database design, systems analysis or design, or information systems instruction.
• Substitution of Experience for Education allows additional professional level experience to substitute for the degree on a year-for-year basis up to four years.
• Substitution of Specific Associate’s Degree for the Required Bachelor’s Degree allows an associate’s degree to substitute for the bachelor’s degree.

Responsibilities

• Monitor, report, and resolve ServiceNow incidents within SLAs.
• Monitor system health, open vendor tickets, and audit queues.
• Perform routine data reviews for 835/820 files, CTX extracts, and related tasks.
• Execute administrative tasks: password resets, SNOW requests, email monitoring.
• Review code set updates (EDI components).
• Draft and audit SOPs, companion guides, and technical specs.
• Draft documentation updates for outdated steps.
• Perform ad-hoc data pulls and prepare data for analysis.
• Represent the unit in MCO/vendor TennCare meetings and communicate with leadership.
• Upskill using EDI documentation and INC tickets to expand EDI/X12 knowledge.
• Perform foundational EDI data analysis to troubleshoot failures.
• Write and maintain code/scripts to analyze EDI data sets and automate extraction.

Skills

Active Learning

Operations Analysis

Judgment & Decision Making

Technology Design

Systems Analysis

Deductive Reasoning

Inductive Reasoning

Speech Clarity

Written Comprehension

Education

Bachelor’s degree in IT or related field

Associate’s degree substitution for Bachelor’s

One year Programmer/Analyst 2 experience

Tools

ServiceNow

Job description

State of Tennessee’s TennCare Division seeks a Programmer/Analyst 3 (PA3) to provide technical and operational support on the EDI team. The role focuses on incident resolution, transaction processing, and system administration, with responsibility for daily ServiceNow queues and data integrity across legacy EDI and modern MFT transitions.

As an individual contributor, you will monitor SLAs, perform data processing tasks, review code set updates, and draft SOPs.