PROGRAMMER / ANALYST 3 - 11102026- 82173

State of Tennessee

Nashville (TN)

Hybrid

USD 62,000 - 75,000

Full time

3 days ago

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Job summary

State of Tennessee’s TennCare Division seeks a Programmer/Analyst 3 (PA3) to provide technical and operational support on the EDI team. The role focuses on incident resolution, transaction processing, and system administration, with responsibility for daily ServiceNow queues and data integrity across legacy EDI and modern MFT transitions.

As an individual contributor, you will monitor SLAs, perform data processing tasks, review code set updates, and draft SOPs.

Qualifications

Bachelor’s degree from an accredited college or university with a bachelor’s degree AND two years of professional experience in software development, database design, systems analysis or design, or information systems instruction.
Substitution of Experience for Education allows additional professional level experience to substitute for the degree on a year-for-year basis up to four years.
Substitution of Specific Associate’s Degree for the Required Bachelor’s Degree allows an associate’s degree to substitute for the bachelor’s degree.

Responsibilities

Monitor, report, and resolve ServiceNow incidents within SLAs.
Monitor system health, open vendor tickets, and audit queues.
Perform routine data reviews for 835/820 files, CTX extracts, and related tasks.
Execute administrative tasks: password resets, SNOW requests, email monitoring.
Review code set updates (EDI components).
Draft and audit SOPs, companion guides, and technical specs.
Draft documentation updates for outdated steps.
Perform ad-hoc data pulls and prepare data for analysis.
Represent the unit in MCO/vendor TennCare meetings and communicate with leadership.
Upskill using EDI documentation and INC tickets to expand EDI/X12 knowledge.
Perform foundational EDI data analysis to troubleshoot failures.
Write and maintain code/scripts to analyze EDI data sets and automate extraction.

Skills

Active Learning

Operations Analysis

Judgment & Decision Making

Technology Design

Systems Analysis

Deductive Reasoning

Inductive Reasoning

Speech Clarity

Written Comprehension

Education

Bachelor’s degree in IT or related field

Associate’s degree substitution for Bachelor’s

One year Programmer/Analyst 2 experience

Tools

ServiceNow

Job description

State of Tennessee Job Information

Opening Date/Time 11/10/2026 12:00AM Central Time

Job Information

State of Tennessee Job Information

Opening Date/Time 11/10/2026 12:00AM Central Time

Closing Date/Time 11/23/2026 11:59PM Central Time

Salary (Monthly) $5,703.00

Salary (Annually) $68,436.00

Job Type Full-Time

City, State Location Nashville, TN

Department TennCare

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND two years of professional experience in one or a combination of the following: (1) software development; (2) database design; (3) systems analysis or design; or (4) information systems instruction.

Substitution of Experience for Education: Additional professional level experience in software development, database design, systems analysis or design, or information systems instruction may substitute for the required degree on a year-for-year basis to a maximum of four years (e.g., one year of experience in the above areas is equivalent to forty-five quarter hours of coursework).

Substitution of Specific Associate's Degree for the Required Bachelor's Degree: Graduation from an accredited college or university with an associate's degree in computer engineering, computer and information science, computer hardware networking, management information systems, or software development may substitute for the required bachelor's degree.

One year of experience as a Programmer/Analyst 2, with the State of Tennessee.

Overview

The Division of TennCare is dedicated to providing our employees with a hybrid work environment. All TennCare positions have a combination of work from home and work in the office, which varies by position, department, and business need. You may review the specific expectations with our hiring team.

The Programmer/Analyst 3 (PA3) is a technical and operational support role within TennCare's Information Systems division, specifically positioned on the EDI team. Reporting directly to the Programmer/Analyst Supervisor, this individual serves as a primary operational specialist responsible for incident resolution, transaction processing, and system administration.

This is an individual contributor role with zero direct reports. The PA3 functions as the operational backbone for TennCare's EDI environment by managing daily ServiceNow queues, safeguarding the integrity of financial and claims data, and facilitating vendor issue escalation (including Tier 1/Deloitte). By strictly adhering to technical Standard Operating Procedures (SOPs) and proactively monitoring system health, the PA3 ensures seamless data exchanges, accurate code set deployments, and the overall stability of both legacy EDI environments and modern MFT transitions.

Responsibilities

Monitor, report, and resolve assigned ServiceNow incidents, strictly within established Service Level Agreements (SLAs).
Proactively monitor system health for trends and anomalies, opening vendor tickets and auditing aging Tier 1/external vendor queues for routine status updates.
Perform routine data reviews and processing for standard 835/820 files, Monthly CTX extracts, Pseudo/Invalid SSN reporting, 45-day processing, and similar tasks.
Execute administrative tasks such as password resets, entering SNOW requests, and monitoring email.
Review code set updates (ECL, TM, TPL, NCCI, Taxonomy).
Draft, review, and continuously audit Standard Operating Procedures (SOPs), companion guides, and technical project specifications.
Identify outdated steps or process shifts and draft necessary documentation updates.
Execute ad-hoc data pulls, download system extracts, and perform initial data formatting in Excel for supervisory analysis.
Represent the unit in required MCO, vendor, and TennCare alignment meetings, capturing accurate technical notes and communicating operational context back to leadership.
Independently upskill using existing EDI documentation, Companion Guides, and historical INC tickets to grow in various areas of EDI/X12 knowledge.
Perform foundational/lower-complexity EDI data analysis to troubleshoot standard transaction failures, identify processing trends, and ensure the accurate transmission of claims and financial data.
Write, implement, and maintain code or scripts to analyze EDI data sets, automate routine data extraction, and support other technical operational tasks as assigned.