EDI & Order Management Specialist (In-Office)

BD; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Waters is seeking an EDI Operations Specialist to review and correct electronic orders, ensuring smooth flow in order management. You will engage customers, resolve issues, and maintain high accuracy and response quality in a regulated medical devices environment.

This on-site role requires SAP/S4HANA experience, strong Microsoft Office skills, and a commitment to FDA compliance, with primary location in the Austin/San Antonio area.

Qualifications

• 1+ years of customer service experience.
• Experience with order management processes and data entry.
• Familiarity with SAP/S/4HANA and Microsoft Office tools.

Responsibilities

• Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, etc
• Identify and coordinate resolution of any issues that may negatively affect customer satisfaction
• Review orders received for accuracy and completeness, confirm and/or correct customer orders
• Meet or exceed established order accuracy and turn around time standards
• Handle all customer contacts in a professional and courteous manner
• Compose accurate, prompt and appropriate replies to all customer contacts
• Handle all complaints according to FDA regulations governing medical devices
• Participate in other projects as required
• Participate in and contribute to team meetings
• Provide support to other team members as needed
• Identify continuous improvement opportunities and provide feedback for process improvement

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or equivalent

Tools

SAP ECC

S/4HANA

Microsoft Office

Job description

Waters is seeking an EDI Operations Specialist to review and correct electronic orders, ensuring smooth flow in order management. You will engage customers, resolve issues, and maintain high accuracy and response quality in a regulated medical devices environment.

This on-site role requires SAP/S4HANA experience, strong Microsoft Office skills, and a commitment to FDA compliance, with primary location in the Austin/San Antonio area.