EDI & Customer Service Specialist - Manufacturing

Polymer Molding Inc.; Erie (Erie County); On-site; USD 55,000 - 75,000; Full time

Job summary

Polymer Molding, Inc. in Erie, PA is seeking a Customer Service & EDI Specialist to join the Sales team. You will manage customer orders, EDI transactions, ASNs, pricing, and related documentation, while coordinating with multiple departments to keep orders moving.

The ideal candidate has hands-on EDI/ASN experience, familiarity with IQMS, and a detail-oriented, customer-focused approach in a manufacturing setting. ISO requirements and quality policies are part of daily operations.

Qualifications

• 2+ years of hands-on EDI and ASN experience.
• 2+ years of customer service, order management, sales support, or related office experience.
• Experience processing and managing customer purchase orders.
• Strong computer and data-entry skills with excellent attention to accuracy.
• Proficiency with Microsoft Office, including Outlook.
• Excellent written and verbal communication skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple customer accounts, orders, priorities, and deadlines.
• Ability to work effectively with customers and cross-functional internal teams.

Responsibilities

• Manage customer purchase orders accurately and efficiently from receipt through fulfillment.
• Process and monitor EDI transactions and ensure compliance with customer-specific requirements.
• Prepare and manage Advance Shipping Notices (ASNs).
• Utilize IQMS to manage customer and order-related information and activities.
• Build strong customer relationships by responding promptly to questions regarding orders, products, pricing, delivery, shipping, and quality.
• Maintain accurate customer pricing and related information within the ERP system.
• Process customer credit applications and supporting documentation.
• Investigate customer concerns and complaints and coordinate timely resolutions with internal teams.
• Authorize Return Goods Authorizations (RGAs) and complete required documentation.
• Support month-end activities by processing commissions and preparing sales reports.
• Collaborate closely with Sales, Customer Service, Shipping, Quality, Accounting, Production, and other departments.
• Help maintain an organized, efficient workflow within the Sales Department.
• Support company ISO requirements and Quality Policy.
• Assist Sales leadership and management with special projects and other initiatives as needed.

Skills

EDI

ASN

Customer service

Order management

Data entry

Microsoft Office

Communication

Organizational skills

Problem solving

Education

Associate degree in Business/Administration/Supply Chain

Tools

IQMS

ERP system

Microsoft Outlook

Job description

Polymer Molding, Inc. in Erie, PA is seeking a Customer Service & EDI Specialist to join the Sales team. You will manage customer orders, EDI transactions, ASNs, pricing, and related documentation, while coordinating with multiple departments to keep orders moving.

The ideal candidate has hands-on EDI/ASN experience, familiarity with IQMS, and a detail-oriented, customer-focused approach in a manufacturing setting. ISO requirements and quality policies are part of daily operations.