ED Unit Secretary: Compassionate Care & Admin Support

Lifespan; Providence (RI); On-site; USD 29,000 - 30,000; Full time

Job summary

Brown University Health in Providence, Rhode Island, seeks a clerical support specialist for the Emergency/Trauma Center. You will assist patients and families, coordinate communications with physicians, and operate hospital information systems to document orders and patient status.

Under supervision, you will support patient care activities, maintain records, and participate in quality assurance processes. The role requires basic medical terminology knowledge and strong computer skills.

Qualifications

• High school education required.
• Strong interpersonal and communication skills, able to relay patient information.
• Knowledge of medical terminology.
• Ability to operate on-line computer terminals.

Responsibilities

• Handle and direct communications from police, media, rescue drivers, physicians and others per department policy.
• Communicate with patients and families to provide general information and patient status as directed.
• Contact private physicians, medical examiners and others as required.
• Operate paging for physicians and staff using phone and beepers according to procedures.
• Notify appropriate security or hospital staff of emergency treatments.
• Greet patients and direct them to treatment areas following guidelines.
• Complete physician orders for diagnostic tests and access LIS via online terminals.
• Use PMAS to enter, access and update patient data and hospital records.
• Maintain patient lists and update department statistics.
• Ensure patient records are complete on discharge with diagnoses and signatures.
• Assist quality assurance by handling x-rays, lab reports and other test results.
• Perform other clerical duties such as ordering supplies and reviewing records.

Skills

Interpersonal communication

Operate online terminals

Education

High school diploma

Tools

PMAS system

LIS (Laboratory Information System)

Job description

Brown University Health in Providence, Rhode Island, seeks a clerical support specialist for the Emergency/Trauma Center. You will assist patients and families, coordinate communications with physicians, and operate hospital information systems to document orders and patient status.

Under supervision, you will support patient care activities, maintain records, and participate in quality assurance processes. The role requires basic medical terminology knowledge and strong computer skills.