ED Registration Supervisor: Lead Patient Experience

Cleveland Clinic; Canton (OH); On-site; USD 43,000 - 66,000; Full time

Job summary

Cleveland Clinic Mercy Hospital in Canton, OH is seeking a Department Supervisor to lead the Emergency Department Registration team and deliver exceptional patient experiences from arrival through checkout.

The role requires steering daily operations, mentoring staff, and coordinating training to maintain high quality service in a busy ED registration setting. It emphasizes teamwork, accountability, and professional development across caregivers and leadership.

Qualifications

• High School Diploma or GED required.
• 2 years of experience as a work leader, team lead or project manager OR 1 year of supervisory experience in a related field.
• Associate’s Degree preferred.
• Healthcare registration experience preferred.

Responsibilities

• Supervise caregivers in daily operations.
• Maintain staffing levels.
• Approve and schedule paid time off and leave requests.
• Provide leadership and training.
• Coordinate orientation and education.
• Analyze workflow and procedures.
• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
• Ensure cross coverage.
• Develop an effective work team.
• Encourage and support morale building activities.
• Communicate with caregivers and provide orientation on policies.

Skills

Leadership

Staff supervision

Customer service

Healthcare knowledge

Training

Education

High School Diploma or GED

Associate’s Degree

Job description

Cleveland Clinic Mercy Hospital in Canton, OH is seeking a Department Supervisor to lead the Emergency Department Registration team and deliver exceptional patient experiences from arrival through checkout.

The role requires steering daily operations, mentoring staff, and coordinating training to maintain high quality service in a busy ED registration setting. It emphasizes teamwork, accountability, and professional development across caregivers and leadership.