Emergency Department Registration Specialist

Physicians Regional Healthcare System; Naples (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Physicians Regional Healthcare System is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will gather and verify personal, insurance, and medical information, ensure record accuracy and confidentiality, and deliver outstanding customer service to patients and families.

Responsibilities include greeting patients, enrolling for emergency services, verifying IDs and insurance, obtaining consent signatures, explaining benefits, and supporting billing

Qualifications

• Post-secondary education in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required.
• 0-2 years of customer service preferred.

Responsibilities

• Greet patients and families with professionalism and compassion.
• Registers patients for emergency services and collects all required personal, insurance, and medical information.
• Verifies patient identification and insurance details and updates records as needed.
• Obtains signatures on consent forms and explains each consent.
• Verifies insurance coverage and eligibility for billing purposes.
• Collects co-pays or deductibles and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and resolves questions.
• Documents when a patient cannot sign and notes nursing sign-off when applicable.
• Verifies insurance and identifies proper plan codes for accurate payment.
• Compiles paperwork for quick retrieval and processing of patient visits.
• Places patient armband for identification during their stay.
• Notifies department or physicians of patient arrival and follows up if delays occur.
• Maintains communication during emergencies and follows facility plans.
• Performs other duties as assigned and maintains reliable attendance.
• Complies with all policies and standards.

Skills

Strong communication

Customer service

Insurance verification

Medical terminology

Attention to detail

Electronic Health Record (EHR)

Confidential information handling

Interpersonal skills

Staying calm under pressure

Education

Post-secondary education in medical/healthcare administration

Job description

Physicians Regional Healthcare System is seeking an ER Registrar to manage patient intake and registration in the Emergency Department. You will gather and verify personal, insurance, and medical information, ensure record accuracy and confidentiality, and deliver outstanding customer service to patients and families.

Responsibilities include greeting patients, enrolling for emergency services, verifying IDs and insurance, obtaining consent signatures, explaining benefits, and supporting billing