Department Supervisor I - ED

Cleveland Clinic; Canton (OH); On-site; USD 43,000 - 66,000; Full time

Job summary

Cleveland Clinic Mercy Hospital in Canton, OH is seeking a Department Supervisor to lead the Emergency Department Registration team and deliver exceptional patient experiences from arrival through checkout.

The role requires steering daily operations, mentoring staff, and coordinating training to maintain high quality service in a busy ED registration setting. It emphasizes teamwork, accountability, and professional development across caregivers and leadership.

Qualifications

• High School Diploma or GED required.
• 2 years of experience as a work leader, team lead or project manager OR 1 year of supervisory experience in a related field.
• Associate’s Degree preferred.
• Healthcare registration experience preferred.

Responsibilities

• Supervise caregivers in daily operations.
• Maintain staffing levels.
• Approve and schedule paid time off and leave requests.
• Provide leadership and training.
• Coordinate orientation and education.
• Analyze workflow and procedures.
• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
• Ensure cross coverage.
• Develop an effective work team.
• Encourage and support morale building activities.
• Communicate with caregivers and provide orientation on policies.

Skills

Leadership

Staff supervision

Customer service

Healthcare knowledge

Training

Education

High School Diploma or GED

Associate’s Degree

Job description

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Department Supervisor, you will lead the daily operations of the Emergency Department Registration team, ensuring patients receive an exceptional experience from the moment they arrive. You will serve as a mentor, technical resource and coach, fostering a collaborative, inclusive environment where caregivers feel supported and empowered to succeed. By promoting accountability, engagement and continuous learning, you will help your team deliver accurate, efficient registration services while supporting Cleveland Clinic's commitment to world-class patient care.

In this leadership role, you will oversee workflow, implement departmental goals, monitor performance and identify opportunities to improve processes that enhance both the patient and caregiver experience. You will partner with leadership to drive operational excellence, ensure compliance with organizational standards and develop caregivers through ongoing training and professional development. Healthcare registration experience, preferably in an emergency department or other high-volume registration setting, is strongly preferred.

A caregiver in this position works Day/Evening Rotation| 12:30pm - 9:00pm.

A caregiver who excels in this role will:

• Supervise caregivers in daily operations.
• Maintain staffing levels.
• Approve and schedule paid time off and leave requests.
• Provide leadership and training.
• Coordinate and provide orientation and education.
• Analyze workflow and procedures.
• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
• Ensure cross coverage.
• Develop an effective work team.
• Encourage and support morale building activities.
• Communicate with caregivers and provide orientation on policies.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• 2 years of experience as a work leader, team lead or project manager
• OR 1 year of supervisory experience in a related field

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree
• Healthcare registration experience

Physical Requirements

• Requires standing and walking for extensive periods of time. Requires corrected vision and hearing to normal range.
• Requires dexterity sufficient to operate a computer.
• Will require the ability to operate various types of powered material handling equipment.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum Annual Salary: $43,200.00

Maximum Annual Salary: $65,880.00

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).