ED Registration & Financial Counseling Specialist

UPMC; Jamestown (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support UPMC Chautauqua in Jamestown, NY. The role involves welcoming patients, educating them on copayments, and collecting payments while guiding them to financial advocacy resources.

The position requires registration accuracy, insurance verification, and adherence to HIPAA rules. You will work 3 twelve-hour shifts weekly, including every other weekend and some holidays, from 6:00am to 6:30pm.

Qualifications

• Completion of high school or equivalent.
• 2 years' experience in healthcare or 1 year in a medical/billing/fiscal setting or 6 months in a UPMC Patient Access position preferred.
• Medical terminology knowledge.
• Excellent interpersonal, written and verbal communication skills.
• Initiative to work productively with minimal supervision.
• Ability to stay calm and professional under pressure.
• HIPAA rules and patient confidentiality awareness.
• Proficiency with personal computer based applications and office equipment.

Responsibilities

• Reconcile and maintain the First Net ED Tracking Board and Hospital ADT system.
• Register patients accurately into ADT/clinical systems during downtime with monitoring and reconciliation.
• Serve as central resource for ADT registration and problem resolution during evenings, weekends and holidays.
• Confirm insurance eligibility and coordinate benefits for billing processes.
• Counsel patients on insurance coverage and financial liability.
• Collect and record patient payments (co-pays, co-insurance, deductibles) on the day of service.
• Provide a warm greeting and promote service excellence.
• Obtain/update demographic and insurance information; conduct bedside registrations.
• Obtain signatures for consent to treat and financial responsibility; maintain HIPAA compliance.

Skills

Healthcare experience

Customer service

HIPAA compliance

Medical terminology

Interpersonal communication

Typing skills

PC skills

Education

High school diploma or equivalent

Tools

Hospital ADT system

First Net Tracking Board

Job description

UPMC Corporate Services is hiring a full-time Emergency Department Patient Services Representative to support UPMC Chautauqua in Jamestown, NY. The role involves welcoming patients, educating them on copayments, and collecting payments while guiding them to financial advocacy resources.

The position requires registration accuracy, insurance verification, and adherence to HIPAA rules. You will work 3 twelve-hour shifts weekly, including every other weekend and some holidays, from 6:00am to 6:30pm.